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  • Posted: Mar 18, 2025
    Deadline: Not specified
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  • Established in 1970, Unique Personnel Recruitment Agency has consistently delivered a friendly and professional employment service for more than 35 years of operational excellence. Our main focus has traditionally been in Gauteng, South Africa, but since the implementation of new innovations we now recruit nationally and globally. As a result it's not surpri...
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    IT Support Manager - Epping

    Job Description    
    Position Summary

    • IT Technical Support Manager to lead and oversee our IT team.
    • In this role, you will be responsible for ensuring the smooth operation of our IT support services, managing a team of support technicians, and maintaining high levels of customer satisfaction.

    Essential Duties and Responsibilities

    Duties & Responsibilities: Including Stores and Head Offices:

    • Manage IT Support service providers
    • Oversee the resolution of technical issues
    • Ensure the smooth operation of IT services
    • Implement IT support policies and procedures
    • Monitor system performance ensure always on
    • Ensure the security and integrity of IT systems
    • Prepare and present reports on IT support activities
    • Implement and manage IT support tools and software
    • Manage cost and drive cost efficiencies
    • Conduct regular performance reviews of IT support service providers
    • Handle escalated IT support issues
    • Plan and execute IT support projects
    • Support IT annual audit
    • Managing external service provider to provide first-line support, IT front desk
    • support, installing, configuring and troubleshooting hardware and software issues, etc
    • Set up and manage wireless networks, ensuring reliable connectivity
    • Diagnose and resolve network problems, monitor network performance
    • Plan and execute backup strategies to ensure data integrity and availability
    • Collaborate with other departments to support overall business objectives
    • Ensure seamless integration of IT systems across all departments
    • Manage Biometric Access Control System

    Inherent Requirements    
    Education & Experience Requirements

    • Essential: Matric qualification plus relevant tertiary qualification in IT/IS.
    • Essential: 5 years experience in a similar role (Retail sector advantageous)
    • Minimum 3 years experience in a management role
    • Strong working knowledge of IT support processes and practices
    • Experience with IT support tools and software
    • Be willing to work after hours in emergencies when required

    Core Competencies

    • Ability to pursuade and influence key stakeholders
    • Ability to manage a team and manage relationships effectively
    • Ability to adapt to change and be agile in a changin environment
    • Strong communication and presentation skills
    • Strong planning and organising skills

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    Method of Application

    Interested and qualified? Go to Unique Personnel on www.unique.co.za to apply

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