IT Support Specialist at Atlas Copco

The Role

• Provide full onsite/desk side and remote support to end users for all their IT issues, service/change requests
• Image, deploy, upgrade and refresh PCs and manage assets
• Administrate and solve incidents assigned to the local on-site support
• Participate in small to medium size projects
• Provide hands on support to our specialist team with server, network, and telephony infrastructure
• Advise customers and users on their IT needs and best practices
• Establish and maintain strong relationships with local business
• Provide local subject matter expertise regarding processes, technology, organization and business
• Continuous development and improvement of On-Site Support service delivery
• Continuous focus on customer satisfaction, compliance and standards
• Work with the Service Desk, Application Managers, IT Managers and other stakeholders using the ITIL methodology for IT Service Management
• Team up with your peers at other locations in case of cross-functional support

What we expect of you?

• University degree or equivalent experience
• Certification within ITIL (Foundation) is a benefit
• Fluency in English, spoken and written is a must
• Extended experience of successfully delivering IT services
• Proven track record of cultural awareness while collaborating with peers in the other regions

Closing Date: 24th, May 2022