IT Support Team Lead (SC&L) Mr Price Group at Mr Price Group

Job Description

• Are you passionate about ensuring stability in operational IT environments and collaborating with teams?
• We’re looking for a new Team Lead to add value to our technology team!
• You would be leading the support of the Supply Chain & Logistics team. This team supports all operational systems across our supply chain and in our state of the Art DC!

Responsibilities

• Ensure the timeous and effective response of issues raised 
• Resolve escalated or complex queries that exceed the knowledge base of the team
• Reporting on logged call statistics
• Drive team to troubleshoot root cause analysis and escalate where necessary
• Establish and maintain positive relationships with all stakeholders, including business users and suppliers/vendors 
• Training team members and users 

Qualifications

• Diploma/ Degree in IT 
• 5 years’ experience supporting relevant department applications OR 5 years’ experience working in a relevant business environment. Specific knowledge Supply Chain & Logistics is required
• 2-3 Years in a team lead or management role within an IT support environment   
• Innovating solutions and growing team efficiencies & skills
• Resolution of in-depth problems to ensure stability in these environments
• Willingness to work flexi hours as well as overtime

Required Skills and Attributes:

• Knowledge of data processing and structures, software applications, logging and monitoring, reporting and the ability to do escalated support. 
• SQL Boffin
• A broad business knowledge and understanding of the supply chain 
• Good communication skills and the ability to interact with different levels in the organisation
• Extraordinary customer service
• Analytical, problem-solving and solution driven
• Ability to lead and manage a team
• Ability to drive continuous improvement and consistent delivery of quality service
• Ability to think quickly and make appropriate decisions under pressure
• Ability to prioritise and manage time effectively
• Attention to detail
• Excellent documentation skills