IT Support Technician at Atlas Finance

Job purpose:

• To ensure the effective implementation of all the remote and telephonic support of IT tickets, thereby assisting the business to minimise downtown and deliver on its profitability objective.

Key Accountable Responsibilities:

• To deliver on agreed internal Atlas Finance SLAs, effectively manage any out-of-line situations with the business and providing meaningful report back to the line manager on the performance of their tickets, within agreed timelines.
• Ensure costs and assets are effectively recorded and managed and the authorisation process is correctly adhered to at all times Responsible for authorising manual receipting for all the branches timeously.
• To ensure the delivery by third-party service providers against set SLAs, and timeous escalation to line manager of non-performance.

Competency and qualification requirements:

• IT Degree/Diploma/Certificate (A+, Network +, MCITP)
• Grade 12
• 2 years’ experience in Micro Finance
• IT Support experience

Closing Date 05 May 2026