IT Support Technician at DigiOutsource

Purpose of the Role:

• We are looking for a focused, self-motivated and dynamic individual to join our IT Team. You will be required to provide professional technical support to meet the needs of the organization. This position entails rotational shift work based on the 24/7 operational requirements of the organization and its Clients. The IT Support Technician will report to the IT Support Manager

Duties include, but not limited to:

• Installing, Configuring, Maintaining and Troubleshooting of user workstations on company LAN
• Format and Reload of user machines, ensuring all user data is backed up and secured before format Ensuring correct software is loaded onto the user’s machine before delivery
• Front Line Desktop Support via Telephone or Service desk initiated requests
• Troubleshoot problems over phone or via remote desktop technologies
• Company Server Infrastructure monitoring and proper escalation of alerts
• Exchange and Active Directory administration, including new user creation, password and lockout resets
• User Rights Management via group membership changes in Active Directory
• Telephony Support – including, Asterisk configuration changes and troubleshooting
• Corporate and Call Centre applications support, troubleshooting and issue escalation
• Follow-up on all unresolved calls, with feedback being provided back to client
• Knowledge and experience on Windows 10, Server 2012, Office 2016 and Office 365
• Ability to diagnose and fix Hardware / Software problems
• Exposure and knowledge of Printers, Networks, WI-FI, Bluetooth, Hard-drives, VGA cards, Network cards , Sound cards
• Ability to install, configure and replace computer components
• Keen learner, able to apply new technologies /methods as they become available

This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties in order to achieve business objectives. 

*Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process

*Shortlisted candidates may need to complete an assessment

Essential Criteria:

• IT Qualification in A+ or MCSE
• A minimum of 2 years’ experience in Information Technology, preferably in desktop support environment
• Valid drivers license and own vehicle
• Able to work rotational shifts

Desirable Criteria:

• Further qualifications in N+
• Person Specifications:
• Accountability And Execution
• Adaptability / Flexibility
• Commitment and Effort
• Control And Efficiency
• Customer Focus
• Initiating Action
• Resilience
• Stress Tolerance

Technical Knowledge
Planning & Organising

*Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.

*Shortlisted candidates may need to complete an assessment.
 

This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.

To view all current vacancies, please visit our website, www.digioutsource.com 

Should you not hear from us within 2 weeks, please deem your application as unsuccessful.

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