We believe in hiring talented, hardworking and ambitious people from all over the world. In return, we ensure a supportive working environment, access to leading edge technologies and a commitment to social awareness and equity. Working in this unique and highly competitive industry means that we have to take risks and be innovative. The way we do this is...
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Purpose of the Role:
- We are looking for a focused, self-motivated and dynamic individual to join our IT Team. You will be required to provide professional technical support to meet the needs of the organization. This position entails rotational shift work based on the 24/7 operational requirements of the organization and its Clients. The IT Support Technician will report to the IT Support Manager
Duties include, but not limited to:
- Installing, Configuring, Maintaining and Troubleshooting of user workstations on company LAN
- Format and Reload of user machines, ensuring all user data is backed up and secured before format Ensuring correct software is loaded onto the user’s machine before delivery
- Front Line Desktop Support via Telephone or Service desk initiated requests
- Troubleshoot problems over phone or via remote desktop technologies
- Company Server Infrastructure monitoring and proper escalation of alerts
- Exchange and Active Directory administration, including new user creation, password and lockout resets
- User Rights Management via group membership changes in Active Directory
- Telephony Support – including, Asterisk configuration changes and troubleshooting
- Corporate and Call Centre applications support, troubleshooting and issue escalation
- Follow-up on all unresolved calls, with feedback being provided back to client
- Knowledge and experience on Windows 10, Server 2012, Office 2016 and Office 365
- Ability to diagnose and fix Hardware / Software problems
- Exposure and knowledge of Printers, Networks, WI-FI, Bluetooth, Hard-drives, VGA cards, Network cards , Sound cards
- Ability to install, configure and replace computer components
- Keen learner, able to apply new technologies /methods as they become available
This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties in order to achieve business objectives.
*Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process
*Shortlisted candidates may need to complete an assessment
Essential Criteria:
- IT Qualification in A+ or MCSE
- A minimum of 2 years’ experience in Information Technology, preferably in desktop support environment
- Valid drivers license and own vehicle
- Able to work rotational shifts
Desirable Criteria:
- Further qualifications in N+
- Person Specifications:
- Accountability And Execution
- Adaptability / Flexibility
- Commitment and Effort
- Control And Efficiency
- Customer Focus
- Initiating Action
- Resilience
- Stress Tolerance
Technical Knowledge
Planning & Organising
*Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.
*Shortlisted candidates may need to complete an assessment.
This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.
To view all current vacancies, please visit our website, www.digioutsource.com
Should you not hear from us within 2 weeks, please deem your application as unsuccessful.
The perfect place to work, play and grow!
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Purpose of the Role:
- Starting your career as a Customer Service Host is just the first stepping-stone in your personal journey. You’ll be joining a vibrant team in our International Customer Support Operations department, learning all there is to know about the online gaming industry.
- With a strong culture and community of knowledge-sharing and up-skilling, equal growth opportunities are a way of life at DigiOutsource. We believe that you’re in charge of directing your future, and we’re happy to give you the tools you need to get where you want to be.
The Onboarding Process: Cape Town
Once your visa has been processed and the time has come for you to relocate to Cape Town, relocation assistance is provided by covering:
- Flights
- Shuttle service from the airport
- 3 months of free accommodation
Our Cape Town office also offers many perks such as:
- A free meal daily on shift
- Free access to our gym
- Subsidised return flight home once per year
- Awesome coffee from our onsite Digi Coffee Bar
- Free Friday drinks at the Digi Bar
- Casual dress code
- Referral commission
- We have over 1 800 multi-national employees as we provide services in the European Region, Canada and Australia. The diverse nature and culture of the company gives us the edge in a highly competitive market, thus making us an employer of choice in Cape Town.
Due to the geographical locations we service, please note that this position entails shift work based on the 24 / 7 operational requirements of the organization and its clients.
Duties include, but not limited to:
- Responding to customer queries by telephone, email and online chats in Hindi Language
- Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment
- Processing pertinent information into relevant databases
- Customer relationship building & management
- Problem solving tasks during shift
- Handling and taking full responsibility for customer related queries
- Make outgoing calls and execute outbound campaigns to identified customers, e.g. welcome calls, failed purchases, etc.
- Performing extra tasks given by managers / shift supervisors as required
This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties in order to achieve business objectives.
Essential Criteria:
- Hindi as home/first language essential
- Fluent in English; able to communicate effectively (read, write and speak fluently)
- Be available for 24/7 shift rotations
- Completed high school qualification
- 2 years’ work experience post qualification
Desirable Criteria:
- Be in a possession of a degree or a diploma
- Be in a possession of a South African ID / Spousal Visa
Person Specifications:
- Adaptability / Flexibility
- Team Orientation
- Interpersonal Skills
- Effectiveness & Delivery
- Planning & Organizing
- Problem Solving
- Time Management
- Customer Focus
- Customer Orientation
- Stress Tolerance
This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.
To view all current vacancies, please visit our website, www.digioutsource.com
Should you not hear from us within 2 weeks, please deem your application as unsuccessful.
The perfect place to work, play and grow!
go to method of application »
Purpose of the Role:
- We are looking for a Midweight User Experience (UX) Designer able to understand our business requirements and translate those into user flows and designs for the projects on our product roadmap. Additionally, you will be responsible for conceiving and conducting user research, competitor analysis, and translating them into user flows, customer journeys, wireframes, mock-ups and prototypes. The Midweight UX Designer will also be expected to design the overall functionality, and in order to ensure a great user experience, iterate upon it in accordance with A/B and user testing.
Duties include, but not limited to:
- Analyse business requirements and translate those into user flows, wireframes, mock-ups and prototypes that lead to intuitive user experiences.
- A solid grasp of user-centred design (UCD), planning and conducting user research, user testing, A/B testing, rapid prototyping, heuristic analysis and usability concerns.
- Identify design problems and devise elegant solutions that will optimise conversion.
- Collaborate with other team members and stakeholders to understand requirements and design complete user experiences that meet the business needs and vision.
- Extensive experience in using UX design best practices to design solutions, and an understanding of mobile-first and responsive design.
- Ability to clearly and effectively communicate design processes, ideas, and solutions.
- Be passionate about resolving user pain points through great design.
This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties in order to achieve business objectives.
Essential Criteria:
- Experienced in using GA to take data-driven design decisions.
- Expertise in standard UX software and prototyping tools.
- Ability to lead user and competitor research, data analysis, journeys and flows.
- Help take the lead in user testing, focus groups, A/B testing and surveys.
- Experience in creating wireframes, storyboards, user flows and site maps.
- Ability to design with data.
- Collaborate with UX/UI designers and take the lead from a UX perspective on small and medium-sized projects.
- Able to create design systems and style-guides.
- Ability to mentor Junior UI team members.
- Strong presentation skills, able to present designs to the UX/UI team, Creative Department and Stakeholders.
- Candidates without portfolios will not be considered.
Desirable Criteria:
- Excellent communication skills within the UX/UI team, Creative Department and entire business.
- Ability to build strong relationships with stakeholders.
- Takes practical steps to achieve business objectives.
- Encourages motivation and engagement within the team.
- Ability to share knowledge within the team, department and business.
- Self-starter able to collaborate actively with others in a cross-functional team.
- Ability to deal with ambiguity and change.
- Motivated to get things done efficiently and to a high quality.
Person Specifications:
- Customer Focus
- Communication
- Self-Awareness
- Accountability and Execution
- Adaptability
*Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.
*Shortlisted candidates may need to complete an assessment.
This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.
To view all current vacancies, please visit our website, www.digioutsource.com
Should you not hear from us within 2 weeks, please deem your application as unsuccessful.
The perfect place to work, play and grow!
Method of Application
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