Hindi Customer Service Host at DigiOutsource

Purpose of the Role:

• Starting your career as a Customer Service Host is just the first stepping-stone in your personal journey. You’ll be joining a vibrant team in our International Customer Support Operations department, learning all there is to know about the online gaming industry.
• With a strong culture and community of knowledge-sharing and up-skilling, equal growth opportunities are a way of life at DigiOutsource. We believe that you’re in charge of directing your future, and we’re happy to give you the tools you need to get where you want to be.

The Onboarding Process: Cape Town

Once your visa has been processed and the time has come for you to relocate to Cape Town, relocation assistance is provided by covering:

• Flights
• Shuttle service from the airport
• 3 months of free accommodation

Our Cape Town office also offers many perks such as:

• A free meal daily on shift
• Free access to our gym
• Subsidised return flight home once per year
• Awesome coffee from our onsite Digi Coffee Bar
• Free Friday drinks at the Digi Bar
• Casual dress code
• Referral commission
• We have over 1 800 multi-national employees as we provide services in the European Region, Canada and Australia. The diverse nature and culture of the company gives us the edge in a highly competitive market, thus making us an employer of choice in Cape Town.

Due to the geographical locations we service, please note that this position entails shift work based on the 24 / 7 operational requirements of the organization and its clients.

Duties include, but not limited to:

• Responding to customer queries by telephone, email and online chats in Hindi Language 
• Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment
• Processing pertinent information into relevant databases
• Customer relationship building & management
• Problem solving tasks during shift
• Handling and taking full responsibility for customer related queries
• Make outgoing calls and execute outbound campaigns to identified customers, e.g. welcome calls, failed purchases, etc.
• Performing extra tasks given by managers / shift supervisors as required

This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties in order to achieve business objectives.

Essential Criteria:

• Hindi as home/first language essential
• Fluent in English; able to communicate effectively (read, write and speak fluently)
• Be available for 24/7 shift rotations
• Completed high school qualification
• 2 years’ work experience post qualification

Desirable Criteria:

• Be in a possession of a degree or a diploma
• Be in a possession of a South African ID / Spousal Visa

Person Specifications:

• Adaptability / Flexibility
• Team Orientation
• Interpersonal Skills
• Effectiveness & Delivery
• Planning & Organizing
• Problem Solving
• Time Management
• Customer Focus
• Customer Orientation
• Stress Tolerance

This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.

To view all current vacancies, please visit our website, www.digioutsource.com 

Should you not hear from us within 2 weeks, please deem your application as unsuccessful.

The perfect place to work, play and grow!