IT Support Technician II at Rhodes University

Main Objectives

• To respond to users’ needs for desktop and laptop technical support. The incumbent will be required to provide professional, efficient and accurate responses to enable the staff of the university with their IT needs.

The Requirements

Grade 12 with 4 years’ relevant experience where such experience includes: -

• Evidence of working experience in an IT user support environment, troubleshooting, diagnosing and problem-solving desktop, network connectivity and user software issues
• Evidence of working in a Windows user support environment using Microsoft Office 365 and Google Workspace, not just Gmail
• Evidence of working in a team environment where escalation of open tickets occurs
• Evidence of working with an electronic ticket tracking system for user IT support queries