IT Support Technician at SMD Technologies

• IT Technical Support will be responsible for monitoring and maintaining the computer systems and networks of an organisation. They will need to provide technical assistance and support to employees. 

Job Description:

• Act as the initial point of contact for all computer and system related concerns from employees.
• Respond to tickets logged by employees. Logging the queries of employees.
• Support computer software integration by diagnosing and troubleshooting common problems.
• Diagnosing any hardware and software faults within computer and network systems.
• Setting up computers and devices for new employees. Installation and configuration of hardware operating systems and applications.  
• Resolve technical issues related to network interruptions.
• Actively update, maintain and monitor all aspects of computer networks.
• Testing and evaluating new technology.
• Following instructions in order to set up a system or fix a fault.

Job Requirements:

• At least one year working experience in the IT Technical Support ‘world’/Frontline Technical Support.
• Would possibly look at a school leaver/graduate who will be studying a relevant IT Degree or already has a relevant IT degree
• Proficient with the essential Microsoft applications (Outlook, Word, Excel, and PowerPoint).
• An added bonus would be having certifications in A+ and N+ computing/networking.
• Experience working with different operating systems including Windows and Mac OS.
• Time management skills and the ability to establish reasonable and attainable deadlines for resolution.
• Individual must be energetic and highly motivated