IT Technical Support Administrator, Johannesburg at Dixie Recruitment

About the Role

• Our client is seeking a hands-on IT Technical Support Administrator to join a growing business, supporting its IT infrastructure, systems and users across Southern Africa.
• This is a newly created position where you will work closely with the Group IT Manager, providing first- and second-line technical support, maintaining IT systems and infrastructure, and assisting with cybersecurity, networking and business applications.
• This opportunity is ideal for someone looking to develop their technical skills, take on greater responsibility and grow into a future IT leadership role.

Key Responsibilities

• Provide first- and second-line IT support, troubleshooting hardware, software, network and connectivity issues.
• Administer Microsoft 365, Windows, Active Directory and Azure environments.
• Maintain and support desktops, laptops, printers, networking equipment and other IT infrastructure.
• Monitor and troubleshoot LAN, WAN, Wi-Fi, VPN and internet connectivity, including Cisco systems.
• Support business applications, ERP systems, accounting software and other cloud-based platforms.
• Assist with cybersecurity, endpoint protection, access controls, backups and disaster recovery.
• Manage IT assets, documentation, software licences and vendor relationships.
• Assist with IT projects, system upgrades, hardware rollouts and continuous improvement initiatives.

Minimum Requirements

• Matric (Grade 12).
• Relevant IT qualification, diploma or degree preferred.
• Ideally 5 years' experience in IT support or systems administration. Candidates with slightly less experience and strong practical technical skills will also be considered.
• Hands-on experience with Microsoft 365 administration, Windows operating systems, Active Directory and networking.
• Working knowledge of TCP/IP, DNS, DHCP, VPNs and general IT troubleshooting.
• Understanding of cybersecurity, backup solutions and cloud technologies.
• Strong communication, problem-solving and customer service skills.
• Advantageous: Cisco experience, Azure administration, ERP or business management systems, SAP or other accounting packages, VOIP and CCTV systems.