IT Technician at Curro Holdings Ltd

Key performance areas

Hardware Support   

• Installation of hardware onsite and arrange with relevant team for setup remotely.
• Assessment of faulty hardware and determine if the hardware may be fixed onsite and troubleshoot.
• Arrange of hardware to be collected for repair.
• Conduct proactive maintenance of hardware.
• Build desktop/laptops to Curro specifications.
• Installation of new and replacement printers.
• Manage faulty hardware - Repair process (Laptops).
• Log hardware calls with third parties and arrange shipping where necessary.
• Liaise with suppliers to install equipment.
• End Point Device management: Laptops, Terminal, 2in1, Desktops
• Onboarding of devices as they arrive.

Software Support             

• Installation of software including set ups, settings corrections etc.
• Provide basic training on the use of the software.
• Provide user access rights if required.
• Maintenance of software including running of patches and security updates.
• Outlook email configurations and support.
• Curro core applications support including MS Office 365.

Network Support              

• Receipt of network switches and install, assess VLan and determine what needs to change or be fixed.
• Setting up of the network for the school.
• Network maintenance and troubleshooting to ensure uptime.
• Physical maintenance of network points and server rooms and IT related equipment
• Connectivity related problem identification
• Curro approved software management.
• VoIP Phones Physical support.

User and General IT Support   

• Updates of assigned incidents, service requests and change management on prescribed internal or customer systems.
• Maintains SLA commitments for customers.
• Assisting in managing with 3rd party calls.
• Prescribes and follows internal and customer procedures.
• Completes daily checklist.
• Assist as may be required in project team activity.

Remote Support

• Providing of remote IT support to users.
• Troubleshooting of issues experienced by remote users.
• Check network functionality.
• Maintain efficient and effective connection between devices.

Qualifications, experience and skills

• Matric.
• 1 year qualification in IT/Computer Science.
• Industry certifications: A+, N+, modern desktop administration.
• IT Technician – 1 year

Closing date: 20 March 2026.