IT Technician at Department of Higher Education and Training

REQUIREMENTS :

• A recognised National Diploma (NQF Level 6) in Information Technology or equivalent qualification. At least one (1) to (2) two years’ work experience in the IT Field as an IT Technician.
• The industry recognised certifications such as MCSE/ MCITP, A+, N+ Security +, ITIL as well as other IT governance framework will be an added advantage.
• Good communication, problem solving, ICT infrastructure support and Customer relationship skills. Network Administration, IT Service Management. Sound knowledge COBIT 5 Foundation, ITIL and other IT Governance frameworks.

DUTIES :

• To provide Local Area Network and Desktop support services: Creating user account on desktop and laptop (mailbox and windows). Unlocking of password using Admin Pack. Setting up desktop, printers and data projectors. Configuring mainframe applications. Provide support of data migration during computer setup. Provide telephonic support.
• Troubleshooting of all issues reported. Gather and analyses users’ issues in ICT and provide solutions. Provide support for identified Level 8 and Level 9/10 issues where configuration solutions have already been documented on the ITIL. IT helpdesk services:
• Provide first level contact and convey resolutions to customer issues as requested by level 8/9. Perform any other related function as requested by Supervisor. N.B. All shortlisted candidates will be required to complete a relevant competency exercise.