Fresh Jobs at Fresenius Group

General Duties:

• Diagnose, repair, and maintain hardware and software systems.
• Provide support across multiple platforms, including Windows, Linux, macOS, Android, and iOS.
• Troubleshoot technical issues, network problems, and application errors.
• Install and configure hardware (laptops, desktops, printers, peripherals) and software solutions.
• Support and troubleshoot video conferencing and onsite events.
• Ensure operational efficiency in server rooms and enterprise networks.
• Support the Production of MIT systems.
• Active Directory, O365, SAP, SCCM, Intune.
• ServiceNow Helpdesk Support.
• Backup and restore.

Customer and Technical Support:

• Offer timely resolutions for IT-related issues via phone, email, or in-person support.
• Document troubleshooting procedures and create user-friendly guides.
• Maintain hardware inventories and support the roll-out of new applications.
• Provide periodic feedback and follow-ups with users to ensure satisfaction.
• Support Global IT Helpdesk (Levels 2 and 3)

Project Coordination and Administration:

• Coordinate IT projects within set budgets and timelines, in consultation with the IT Manager.
• Document IT SOPs, WI, software licenses, and procedural updates.
• Ensure compliance with company standards and operational requirements.

Requirements

• Degree/Diploma in Information Technology.
• 2-3 years of IT support experience, ideally in pharmaceutical or FMCG environments.
• Proficiency in Windows Server (2008-2019), Windows 10\11, Microsoft Office 365, VPN’s, Polycom systems. Good understanding of MIT systems.
• Experience in VMWare, Azure, and Veeam.