IT Technician at Hire Resolve

Job Description

• One of the largest corporate-owned auto parts retailer and wholesaler in Southern Africa is seeking an IT Technician who will provide comprehensive hands-on and telephonic IT support, hardware repairs, and system troubleshooting.

Responsibilities:

• Hardware & OS Maintenance: Install, configure, and maintain Windows and Linux/Ubuntu PCs, laptops, and peripheral hardware across all branches.
• Printer Management: Install, configure, and calibrate business printers; manage and maintain the branch loan printer pool.
• Repairs: Ensure all hardware repairs are completed and shipped out to branches timeously.
• Domain Administration: Manage user accounts, password resets, and profile unlocking within Active Directory.
• Network Troubleshooting: Monitor and troubleshoot LAN/WAN, ADSL, 3G, Wi-Fi, and VoIP issues; escalate complex network queries to the Network Administrator.
• Email Administration: Troubleshoot mail accounts and manage mail server queues (releasing/deleting large emails).
• Helpdesk Operations: Provide remote and telephonic support, resolving tickets logged in the Unibase job system within SLA.
• Software Deployment: Install and configure core OS and 3rd-party software (e.g., Unibase Emulator, ProClarity, internal catalogues).
• Vendor Liaison: Collaborate with Unibase consultants to resolve ERP system and branch printing issues.

Minimum Responsibilities:

• Education: Matric (Grade 12) essential; a relevant IT qualification is highly advantageous.

Experience:

• Minimum 3 years of hands-on IT hardware support experience.
• Minimum 2 years of telephonic helpdesk support experience.
• Technical Proficiency: Microsoft Active Directory, MS Office (Word/Excel), and Unibase Emulator.
• License: Valid Code 08 driver’s license.