IT Technician - Kitsong School at Royal Bafokeng Nation (RBN)

Key Responsibilities

Helpdesk and User Support

• Provide first-level technical support to staff and students.
• Respond to and resolve IT-related incidents and service requests.

Hardware Support

• Install, configure, and maintain desktop computers, laptops, tablets, printers, and other ICT equipment.
• Perform routine maintenance and diagnostics on IT equipment.

Software and Systems Support

• Install and configure approved software applications.
• Assist users with Microsoft Office and other school applications.

Network Support

• Perform basic network troubleshooting for wired and wireless connectivity issues.

Classroom and Educational Technology Support

• Support classroom ICT equipment including projectors, interactive displays, and audiovisual devices.
• Assist teachers with the setup and operation of educational technologies.

Security and Compliance

• Adhere to established IT security policies and procedures.
• Support antivirus, backup, and cybersecurity awareness initiatives.

Documentation and Reporting

• Maintain accurate records of ICT assets, support activities, and equipment status.
• Prepare periodic reports on support requests, recurring issues, and equipment needs.

Requirements

• Grade 12
• Diploma or Certificate in Information Technology, Computer Science, Information Systems, or a related field.
• Relevant professional certifications (e.g., CompTIA A+, Network+, Microsoft certifications) will be an added advantage.
• At least 2 - 3 years' experience in an IT support or helpdesk environment.
• Experience supporting end users in a school or educational environment will be an added advantage.
• Valid driver's License