IT Technician at Servest SA

Minimum Requirements    

• Grade 12
• IT degree or IT Certificates
• IT diploma or A+ or N+ or similar qualification
• Broad knowledge of IT infrastructure tools and services (Networks, Servers, Printing, Security, etc)
• Experience in network admin and using network monitoring tools for performance tuning, trouble shooting and capacity planning
• 5 years of related working experience,
• Public cloud: Microsoft Azure preferred.
• Own transport/car is a requirement

Duties & Responsibilities    

• Gathers existing process documentation and reviews with process SMEs, updates the process documentation if require
• Respond to queries via the various IT helpdesk channels i.e. phone, email, portal and in person
• Deliver stable, secure and agile IT infrastructure operation services which include but not limited to storage, Windows OSes, network, Information Security, VPN, IT monitoring and automation
• Manage IT infrastructure including: the on-premise data center and server maintenance, network, storage and backup, and end-user devices (PC, laptops, tablets, phones, printers, conferencing infrastructure, telephony)
• Contribute to the roadmap for the development of the IT infrastructure that is appropriate for the current needs and scalable for the future needs of the business
• Follow the IT incident management process, proactively detect IT issues, identify root cause and restore IT services based on the SLA
• Ensure high availability of enterprise platforms that support internal employee business functions and external customer contact
• Manage local applications including license administration, corrective maintenance, release management, installations and trouble shooting
• Run and manage software upgrades and security patches as necessitated
• Ensure testing of and compliance with the Disaster Recovery and Business Continuity Plan
• Draft and update IT infrastructure operating procedures and knowledge base
• Assist to manage 3rd party vendors for all operational aspects including service providers
• Act as the primary point of contact for escalation of IT Helpdesk issues and for end users

COMPETENCIES

• Innovative
• Analytical mind
• problem solving attitude
• team player
• works well under pressure
• Excellent communication and interpersonal skills