IT Technician at TWK Agri

Job Summary

• This role involves providing first- and second-line technical support to end users, maintaining IT infrastructure and equipment, and ensuring the smooth and efficient operation of IT services across the business.
• The IT Technician will troubleshoot hardware, software, and network issues, support users both on-site and remotely, and assist with installations, upgrades, and maintenance while delivering a high standard of customer service.

Responsibilities and Duties

• Provide technical support to end users remotely and on-site
• Diagnose and resolve hardware, software, and network-related issues
• Install, configure, and maintain desktops, laptops, printers, and peripheral devices
• Perform routine maintenance, upgrades, and repairs of IT equipment
• Configure and troubleshoot wired and wireless network connections
• Log, track, and update support tickets in line with company procedures
• Assist with IT asset deployment and inventory management
• Support branch and site visits as required
• Maintain accurate technical documentation and records
• Set up equipment and user accounts for new employees (onboarding support)
• Ensure compliance with IT policies, standards, and security requirements
• Provide basic user training and guidance on systems and applications

Qualifications and Skills

• Matric / Grade 12
• CompTIA A+ Certification
• CompTIA Network+ Certification
• CompTIA Security+ Certification (advantageous)
• Ubiquiti certification (UBWS or equivalent) (advantageous)
• 1–3 years’ experience in an IT support environment
• Strong troubleshooting skills in Windows OS, Microsoft 365, networking (LAN/WAN/Wi-Fi), and end-user hardware
• Excellent problem-solving and analytical skills
• Strong communication and interpersonal abilities
• Customer-focused approach to service delivery
• Ability to work independently and as part of a team
• Good organisational and time management skills
• High attention to detail and accuracy
• Ability to work under pressure and manage multiple priorities
• Willingness to learn and continuously develop technical skills

Closing Date 01 July 2026