IT Technician - Western Cape at Finbond Mutual Bank

Purpose of the role:

Assist the company in maintaining robust, reliable, efficient and flexible telecommunication and computer-based systems. To ensure the company's IT and telecommunications assets are identifiable and reasonably safeguarded at all times. To keep systems down time to a minimum and all systems running to the standard appropriate for each user. Where there is more than one system failure then the need is to ensure, using the management's guidance, that the business issues are resolved in priority order

Essential Functions:

• To keep the IT hardware & Software list up to date
• To maintain and update Finbond email access and setup rights
• To record & file I.T Change requests
• To set up new machines and make sure that all the in house standard documents are set up correctly, it has the appropriate programs matched with a legal license, an e mail account
• To monitor the use of the computers and make sure there is no misuse of the system
• To respond to the tasks on the IT helpdesk platform.
• To offer IT support to remote workers or site/branch offices. This may involve occasional site visits
• To assist in minimizing expenses incurred and keeping within the specified IT budget

Qualifications:

• A +
• N +
• MCSE Beneficial

Experience:

• Client Service driven individual
• Able to work in a team
• Able to work unsupervised
• Work with attention to detail and according to company policy
• Willing to work overtime when required
• Deadline driven
• Well-spoken and able to communicate effectively
• Must be able to priorities incidents based on the severity of the incidents
• Effective time management and planning
• Able to handle stress well.
• Must be prepared to occasionally work outside normal working hours and travel occasionally.

Knowledge and Skills:

• 2 – 3 years’ experience in Network installations and network troubleshooting
• 2 – 3 years’ experience CCTV installations and troubleshooting
• 2 – 3 Years ‘experience in desktop and laptop hardware troubleshooting
• 2 – 3 years ‘experience in end user support within a domain environment.
• 1 year experience in setting up wired and wireless networks.
• Extensive knowledge on Microsoft Windows 7, 8, 8.1 and 10 and the support and troubleshooting there off
• Extensive knowledge on all Microsoft office versions and the support there off
• 2 – 3 Years’ experience with remote support tools such as TeamViewer, VNC and Miradore

Additional Requirements:

• Valid code 8 driver’s license