IT Technicians at Department of Higher Education and Training

REQUIREMENTS :

• A Grade 12 / Matric / Level 4 Certificate. An appropriate National Diploma / Degree in Information Technology (IT), Information Systems, Network Engineering, Cyber Security, Cloud Computing, or equivalent qualification. Minimum of 2 – 3 years' experience in an ICT environment supporting enterprise infrastructure. (HCIP) – Routing & Switching, Security, Cloud Computing, or related specialisation. A valid Driver’s Licence. Knowledge of  ICT infrastructure, network administration, cloud computing, cybersecurity, and server management. Knowledge of Microsoft Windows Server, Active Directory, DNS, DHCP, Group Policy, Microsoft 365, Azure, and virtualisation technologies. Understanding of cloud-based infrastructure and hybrid environments.
• Knowledge of backup, disaster recovery, and business continuity practices. Understanding of network security technologies including firewalls, endpoint protection, email security, and security monitoring tools. Ability to perform vulnerability assessments and implement security controls. Knowledge of system integration, user provisioning, identity management, and access control. Understanding of ICT governance frameworks and service management principles. Strong troubleshooting and analytical skills. Ability to interpret ICT challenges and provide effective solutions. Excellent customer service and stakeholder engagement skills. Ability to work under pressure and manage multiple priorities. Strong communication, documentation, and reportwriting skills. Project coordination and time management skills.

DUTIES :

• Provide first and second-line ICT support services to College users and maintain the effective operation of the ICT Service Desk. Install, configure, maintain and troubleshoot desktops, laptops, printers, telephones, software applications, and peripheral devices. Administer user accounts, email services, Active Directory, Microsoft 365 services, and access management processes. Support and maintain network infrastructure including switches, routers, wireless networks, structured cabling, internet connectivity, and voice communication systems. Assist with the administration, monitoring, maintenance, and upgrading of server infrastructure, cloud services, virtualisation platforms, and enterprise applications.
• Implement and support cybersecurity controls, endpoint protection solutions, patch management, vulnerability remediation, information security measures, and compliance with ICT security standards. Monitor ICT infrastructure to ensure the availability, integrity, and confidentiality of College information systems and services. Perform backup and recovery procedures, disaster recovery activities, business continuity support, data migration, and secure offsite storage of institutional information. Assist with systems integration initiatives, cloud migration projects, digital transformation programmes, and the implementation of new ICT technologies and services. Maintain ICT asset registers, technical documentation, standard operating procedures, and system configurations. Conduct troubleshooting, diagnosis, testing, installation, configuration, and upgrade activities on ICT infrastructure and systems.
• Provide telephonic, remote, and on-site support to users across all College sites. Gather and analyse user requirements, identify ICT-related challenges, recommend solutions, and participate in ICT projects and innovation initiatives. Ensure compliance with Department of Higher Education and Training (DHET) regulations, College policies, ICT governance frameworks, and industry best practices while providing efficient, reliable, and customer-focused ICT services. Adhere to Department of Higher Education & Training (DHET) and College policies and procedures. All shortlisted candidates, including the SMS, shall undertake two pre-entry assessments. One will be a practical exercise to determine a candidate’s suitability based on the post’s technical and generic requirements and the other must be an integrity (ethical conduct) assessment.