Junior Account Manager (Carltonville) at Pump & Abrasion Technologies

Job Description
JUNIOR ACCOUNT MANAGER (CARTONVILLE)

• We are looking for a Junior Account Manager to act as the first point of contact with existing customers, answer their queries and increase client satisfaction.
• If you enjoy coming up with effective solutions and working toward achieving goals, this job is right for you.
• You will use your communication skills to identify and address clients’ needs while representing our company in a positive way. Previous customer service experience will be an advantage. Ultimately, you will contribute to building profitable, long-term relationships with our clients to reach our business objectives.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Gather information on assigned clients (e.g. company size, needs and pricing plans).
• Contact clients to understand their requirements and work on a sales plan.
• Provide after-sales support to retain customers.
• Ensure prompt and accurate answers to clients’ queries.
• Build strong client relationships, through regular communication.
• Report on the status of accounts.
• Suggest company products/services that maximize client satisfaction.
• Communicate product and pricing details clearly.
• Coordinate with Key Account Managers and Sales Manager to create customized sales plans for key clients.
• Promote new products/services to existing customers.

REQUIREMENTS FOR THE ROLE:

• Proven work experience as a Junior Account Manager or relevant sales role.
• Understanding of sales principles and ability to deliver excellent customer experience.
• Strong (verbal and written) communication skills with an ability to build relationships.
• Effective presentation and negotiation skills.
• High degree of professionalism.
• Good time-management skills with a problem-solving attitude.

EDUCATION AND EXPERIENCE:

• Matric Certificate.
• Technical Certificate will be beneficial.
• BSc degree in Business Administration, BTec, B Eng, Mechanical/Chemical/ Metallurgy Degree