Junior Business Analyst (Logistics Execution) at RCL Foods

Minimum Requirements

• Degree in Information Technology / BCom
• Minimum of 2 years’ experience within the relevant business function or information technology environment
• Demonstrated success in managing projects relating to superior performance and continuous improvement
• Valid Code EB drivers' license
• Experience with managing and integrating warehousing and supply chain with new technologies such as Voice, Handheld Scanners, RF units, Handling units

Role Purpose

Drive Continuous Business Improvement initiatives

• Identifies Continuous Business Improvement opportunities within the business unit / business area.
• Quantifies saving & efficiencies related to these opportunities for submission to the Application Manager
• Implements enhancements as per business projects function Assist in improving and streamlining business processes and preparing business process documentation

SAP End-User Support

• Assist end users to resolve SAP and other relevant systems related issues across the Vector Business.
• Resolve calls logged on service management system within agreed SLA.
• Provide clear problem definition and liaise with necessary technical experts/external consultants to resolve technical SAP issues related to the respective module / modules.
• Work in conjunction with learning team and super users to deliver and where required conduct end user training on existing and new System functionality.
• Create and maintain user training manuals and e-learning material in conjunction with the business (super users) and learning team.
• Conduct user assessments with the business users following training or as required Analyse reports on user knowledge and skills gaps provided by the learning team to identify training needs.
• Work in conjunction with the learning department to roll out ongoing end user training as required.

System Opportunity Identification

• Support the Applications Manager and the Business in identifying IT application solutions to address key  Business requirements within functional area.
• Quantify savings and efficiencies related to these opportunities and draw up Business Case documentation for submission to the Application Manager.

Application Development, Enhancement and Implementation

• Serve as a liaison between the Business and technical consultants to ensure the implementation of identified system enhancements.
• Review and analyse technical specification documents prior to sign off by the Applications Manager and handover to developer(s).
• Execute on small Business projects requiring IT systems implementation.
• Meet with relevant Business representatives to establish, understand and document detailed Business requirements to be met by the project.
• Compile and agree a scope definition document as well as functional specification document and ensure that full sign off is achieved prior to implementation.
• Assist with the calculation of the business case and return on investment with relevant Business users and stakeholders.
• Prepare the project plan by engaging all relevant parties.
• Plan for project-related hardware and software requirements by liaising on an on-going basis with the infrastructure team
• and external software supplier(s).
• Compile and store project documentation (including business process flow charts, technical specifications, end user training material and project plans).
• Ensure constant communication with developers and full testing of the solution and identify and resolve problems or constraints prior to user acceptance testing.
• Work in conjunction and communicate with the Business to implement the system.
• Report on realisation of the Business case and identified KPI’s.Provide post-implementation support to all end-users.

SAP User Profile Maintenance

• Communicate with authorisations team to assist with creation and maintenance of user profiles in SAP in keeping with risk and audit standards.
• Authorise user access for new and existing users via the User Authorisation Request (UAR) workflow.
• Assist with resolving user profile audit queries.

System Auditing

• Report on system non-compliance by users to the Applications Manager.
• Identify and highlight business risk to the Applications Manager as a result of non-compliance.
• Recommend compensating controls to the Applications Manager.

Reporting

• Develop appropriate reports as requested by the Business. 
• Maintain and proactively enhance reports.
• Run reports in the system as required by the Business.

Technical Expertise

• Provide on-going advice and support on best practice to ensure continuous improvement within Business systems and applications.
• Develop specialist knowledge of the designated SAP module, identify opportunities to deliver best value solutions and make recommendations to the Applications Manager.