Junior Concierge: Facilities Management (6 Month Fixed-Term Contract) at CBRE Excellerate

About the role:

• We are looking for an experienced Concierge/Junior Facilities Coordinator to ensure continuity of front-office, communication, and facilities support services during and after the transition. The new office environment will require enhanced coordination across reception, helpdesk, access control, vendor management, and employee support as teams adapt to the new workspace, systems, and operating procedures.
• To support this transition and maintain seamless operations, a Backup Helpdesk and Switchboard Support Function will be established. This function will operate as an extension of the main reception and facilities helpdesk, providing relief cover, managing overflow requests, and ensuring uninterrupted service delivery in line with the company's standards of professionalism, customer service, and operational excellence.

What you will bring:

• Senior Certificate
• At least 1-2 years front desk/facilities coordination/junior PA/concierge/helpdesk support experience.
• Youthful, energetic and bubbly personality.
• Excellent communication skills.
• Strong administration & coordination skills.
• Computer literacy.

What you will be doing:

Catering Deliverables

• Step in when the primary receptionist is unavailable (lunch, leave, training, breaks, meetings).
• Answer and transfer internal and external calls professionally in line with the company brand standards.
• Welcome visitors, ensure they are registered, issued access cards, and directed appropriately.
• Maintain a professional and hospitable front-desk environment.

Helpdesk Support (Backup Function)

• Log all incoming facilities-related requests on the Helpdesk System (front office, cleaning, access control, maintenance, etc.).
• Monitor outstanding tickets and follow up with relevant internal teams or service providers.
• Assist in resolving minor issues and escalate critical or unresolved ones to the primary team or Soft Services Manager.

Continuity of Operation

• Ensure consistent service delivery during planned/unplanned absences of the main receptionist/helpdesk personnel.
• Maintain alignment with all company's standard operating procedures, communication protocols, visitor management processes, and security guidelines.
• Ensure seamless handover between primary and backup roles (handover log/book, outstanding tasks, visitor lists, access requests).

Closing Date 08 May 2026