Junior Desktop Support Technician at PayFast

About the Job

PayFast is a leading online payment processing solution for individuals, NPOs and businesses of all sizes in South Africa. We are dedicated to enabling the easy, secure and instant transfer of money to online merchants to help them grow, develop and succeed in the digital economy.

We are looking for a Junior Desktop Support Technician who will be responsible for assisting the Network Administrator Team Lead and the Infrastructure & Security Department. This role will be responsible for troubleshooting, resolving and assisting in all technical requests and will be the first point of contact for all service requests & IT-related matters. 

Core Competencies: 

• Responding to client support requests

• Contacting clients to find out the nature of the problem

• Assisting users in the office or connecting via a teamviewer

• Troubleshooting hardware and software issues

• Installing and maintaining hardware and computer peripherals

• Installing and upgrading operating systems and computer software

• Troubleshooting networking and connection issues

• Advising on software or hardware upgrades

• Providing basic training in computer operation and management

• Completing tickets and updating relevant documentation relating to the role

• Stock receiving, booking in and management

Requirements:  

• Grade 12 (Matric)

• Proven work experience in the same or similar role

• Linux+ or equivalent qualification

• A+ Certification

• N+ Certification

• Knowledge of computer hardware systems, chipsets, memory modules, and peripherals

• Knowledge of popular operating systems, software applications, and remote connection systems

• Ability to solve complex hardware and software issues

• Able to travel to the office and work after hours/weekends when necessary

• Ability to work under pressure

• Excellent interpersonal skills

• Good written and verbal communication skills

• Possess a good attitude and willingness to learn

• Good time management skills

• Approaches tasks with initiative

About the company 

PayFast was started in 2007 and has grown into one of South Africa’s leading online payment gateways. We are trusted by thousands of online sellers to process payments for them in a variety of ways, including credit cards, Instant EFT, debit card, Mobicred and Scode. We are dedicated to enabling the easy, secure and instant transfer of money to online merchants to help them grow, develop and succeed in the digital economy. In 2019, PayFast became part of the DPO Group, spurring the growth of the largest African payment service provider. 

Perks

• Home expense policy for internet connection for remote working  

• Employees are eligible for a bonus after the financial year end, based on a combination of the employee’s performance and the company's performance.  

• Work from home options 

• Great company culture with many socials and special-themed days 

• Extremely casual dress code 

• Good coffee and free fruit 

Availability  

Immediately, but we're willing to wait for the right candidates to finish their current obligations.