Applications Support (GIS) - DFA at Maziv

ACCOUNTABILITIES & RESPONSIBILITIES (KEY PERFORMANCE AREAS & TASKS)

Operational Agility 

• Collaborate with team to design a product solution in line with specifications, implementing the software and taking it live
• Make recommendations on how to improve the effectiveness, efficiency and delivery of services through the use of technology and best practice methodologies
• Provide specialist advice, guidance and support regarding technical infrastructure, systems, networks, specific development toolsets, etc.
• Work with other specialists and teams to collaborate on solutions within their area of expertise ensure alignment with the strategic objectives. 
• Ensure IT requirements are met and service quality is maintained when introducing new services, also considering the cost effectiveness of proposed solution(s)
• Collaborate on the development of and/or review of standards, documentation and methods of working in the relevant area of expertise
• Provide 3rd line support services for users, by solving escalated incidents and problems
• Monitor, preventatively identify, report and resolve incidents and problems that could hinder system performance
• Provide accurate reporting.

Customer and Business Centricity (GIS)

• Monitor and manage the performance of GIS related software and resolve incidents and problems within agreed SLA’s/ OLA’s
• Manage the deliverables of 3rd Party GIS vendors, ensuring they meet agreed performance standards and contribute to value-adding partnerships that produce collaborative work products
• Manage services available in GIS by sourcing for the best fit-for-purpose GIS software ensuring an application fit to the Company infrastructure, also performing audits and keeping record of GIS software licences
• Ensure users have correct access levels and enforce the necessary Maziv security policies

Capability Differentiation

• Drive innovative solutions to reduce costs within the department and the broader organisation where possible; e.g. automation
• Conduct research on emerging products, services, protocols, and standards to better the efficiency of your work
• Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution
• Expand IT Technical capabilities by obtaining certifications match to changing information and technology needs of the organisation

GIS Data and Platform Management

• Administer, support and maintain the organisation's GIS platforms (e.g. Esri ArcGIS Pro/Enterprise/Online, QGIS) and related physical network inventory tools used for fibre network records
• Maintain spatial databases and geodatabases (e.g. PostGIS, Oracle Spatial, SQL Server spatial), including versioning, access control and performance
• Manage spatial data quality and interoperability across formats and standards (OGC WMS/WFS, GeoJSON, shapefile, KMZ, DWG/DXF), applying South African coordinate systems (Hartebeesthoek94 / Lo)
• Develop automation and ETL for spatial data using Python (ArcPy/GeoPandas), FME and SQL, and publish and maintain web map services (ArcGIS REST, GeoServer)
• Support integration of GIS with OSS/ERP and planning systems, and apply POPIA requirements to location-linked data

Miscellaneous

• Perform any other work-related duties and responsibilities that may be assigned from time to time by management

Requirements

Competencies and Minimum Requirements:

Knowledge, qualifications and experience

•  Bachelor’s Degree in Information Technology or related field

Certifications:

• ITIL Certification – compulsory (Practitioner level or above preferred)
• At least 2 certifications in your area of specialisation and/or general IT Applications (application specialists are expected to be experts in several computer programs and data interfaces)
• Esri technical certification and/or SAGC registration as a GISc Technologist (candidate or professional) preferred.

 Experience:

• Minimum 5 – 7 years’ experience in IT Infrastructure and/ or IT Support
• Demonstrated knowledge of Information Technology systems and infrastructure
• Demonstrated knowledge of IT Core Processes 
• Demonstrated experience supporting GIS applications and spatial data, preferably in a telecommunications or utilities environment
• Willingness and ability to learn other areas of specialisation within the IT Applications