Junior E-commerce Product Content Copywriter at Yuppiechef

Who we are and who we’re looking for

Yuppiechef is South Africa's premier kitchen and homeware store. Based in Westlake, Cape Town with retail stores in Cape Town, Johannesburg and Durban, we see ourselves as helping people find more moments of joy in their homes — through products that make daily life more comfortable, more innovative and more beautiful. And we do it through our omnichannel shopping experience, providing our world-class service to our customers both in our stores and online.

High quality product content on our website is a key component of creating a seamless shopping experience for our customers — helping them make more informed decisions and inspiring them with well-written copy, accurate specs and beautiful visuals.

We’re looking for a full-time Junior E-commerce Product Content Copywriter to join our in-house Content Team. If you’re looking for a role where you’ll have opportunities to learn from an experienced team and work closely with seasoned copywriters and e-commerce content creators, then this may be the role for you.

What your role looks like

Taking direction from our E-commerce Content Team Manager, you’ll spend the bulk of your time writing and editing high-quality product descriptions and specs for product pages.

As part of your role, you will also be responsible for:

• Making sure that we have all the content we need to list a new product to Yuppiechef's high standards.
• Assisting in managing and trafficking our inbound product reviews — an area of the customer experience we value highly, and from which we learn a great deal.
• Making existing product pages better, by finding and adding any missing information.
• Occasionally assisting in proactive category and brand management tasks by researching and developing content and filterable features for them.

In eac of these activities, you will have continuous opportunities to learn about our range of products, how to sell them online and what makes a good online shopping experience.

Who you’ll be working with

You will be working alongside our Content Editors and our Photography team. We write all our product copy, and style, photograph and edit everything in-house, by grafting hard, collaborating, communicating openly and constantly, moving on ideas fairly quickly, and hitting deadlines. At times it comes with pressure, but we all love what we do and have a lot of fun while doing it. We’re also into things like pets, gin, coffee, series and cake (basically any and all baked goods).

Who you are

You’re likely finding your feet in the copywriting world and looking to expand your skill set to different industries. Besides having the necessary talent and experience for the role, with a portfolio to match, we’re looking for someone who is, above all else, eager to learn and inwardly driven. You are a good communicator (both in-person and asynchronously over email or chat), work well both autonomously and collaboratively, and enjoy honing your technical skills. People would also describe you as:

• Accurate
• Efficient
• Observant
• Disciplined
• Calm and confident

What experience and skills you need for the role

Experience:

• Required: At least two years experience writing copy professionally — e.g. working for a newspaper, magazine or online publication with high readership; or agency environment
• Advantageous: At least two years working for another e-commerce retailer in a similar role.

Qualifications:

• Required: Relevant work experience writing copy and doing content research, and having evidence of this in the form of a portfolio of publicly published work
• Advantageous: An under-graduate (bachelor’s) degree in English, copywriting or journalism, or something similar (marketing or communication)

Skills:

Technical skills:

• Excellent copywriting skills
• An ability to research and make sense of product content and specs

Personal skills:

• Excellent verbal and written skills (English)
• An ability to manage your own time and deliverables

Environment, gear, pay and benefits

Gear you’ll use:

• A Macbook
• Various online packages, reporting tools and dashboards


Environment:

• We are a predominantly in-person, in-office team. Most of your time will be spent at our HQ offices in Westlake, but you’ll have some flexibility in this.
• On the days you work from home or remotely, you will need your own stable, high-speed internet connection and a suitable workspace setup. 
• When you are in the HQ office, you’ll find…
• A fully-equipped, communal kitchen with some pretty neat tools that we sell
• A fully-stocked coffee stations where you can hone your barista skills
• Parking available

Pay and Benefits:

• We pay competitive, market-related salaries based on skills and experience, and profit share based on the company's performance

Your salary is based on a “Total Cost To Company” model and includes:

• Medical Aid (Discovery) contributions
• Group Life Cover
• Retirement Annuity
• Employee Assistance programme
• 17 Days Paid Annual Leave increasing to 20 days with length of service