Junior Educational Technology Assistant (TB01439) at North West University

KEY RESPONSIBILITIES:

Support: Hybrid and Live-Streaming

• Support scheduling, setup, and monitoring of Teams Classes and hybrid events.
• Provide in-person support for hybrid-enabled venues to ensure sessions start correctly.
• Escalate equipment issues in hybrid-enabled venues for maintenance by relevant IT and Infrastructure departments.
• Assist with remote monitoring of class audio, video, and content sharing; troubleshoot common issues.
• Facilitate setup and operation of live-streaming equipment during academic events.
• Assist with identifying technical requirements and help ensure high-quality broadcasts.
• Support remote monitoring of live-streamed events, providing immediate troubleshooting when needed.

Bookable Educational Technology Assistance

• Prepare bookable educational technology items for academics.
• Provide setup assistance and training to ensure successful integration into teaching practices.
• Conduct basic maintenance, software updates and testing to ensure readiness of bookable equipment.
• Ensure a tidy work environment is maintained at all times.

Learning Space Support (One Button, Podcast Studios, and Maker Spaces)

• Manage bookings and prepare equipment in studios for users.
• Train first-time users on equipment operation and assist with basic troubleshooting.
• Regularly check studio functionality and report maintenance needs to the Educational AV Technology Specialist.
• Ensure a tidy work environment is maintained at all times.
• Report any technical issues with equipment or spaces to the Educational AV Technology Specialist.
• Monitor equipment usage and follow SOPs for returning and storing AV resources after use.

Training

• Assist in delivering training sessions and workshops for academics on AV technology and hybrid teaching tools.
• Guide users on effective use of educational spaces and resources, including Teams and Panopto.
• Maintain and update training materials for easy reference and self-paced learning.

 Ad Hoc

• All administrative and reporting functions.

OHS

• Adhere to all respective protocols.

Minimum requirements

• Senior Certificate (Matric) (NQF Level 4).
• Two years’ experience in technical and end-user support in a technology environment.
• Two years’ experience in administrative support in a technology environment.
• Two years’ experience in the use of digital technologies and other collaborative technologies as well as audiovisual and hardware/software systems.
• High levels of efficiency in handling technical queries and interacting with stakeholders and different levels of academic staff.

ADDED ADVANTAGES & PREFERENCES:

• Diploma, Advanced Certificate / Degree (NQF 6/7).