Junior Helpdesk Consultant/IT (Leading Edge Solutions Company) at Mancosa

Main Responsibilities:

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
• Walk customer through problem-solving process
• Follow up with customers to ensure the issue has been resolved
• Supports the operation of the help desk and serves as a focal point for customer concerns
• Identifies, researches, and resolves technical problems for end users on a variety of issues
• Responds to telephone calls, emails, and personnel requests for technical support from local and remote customers
• Run reports to determine malfunctions that continue to occur

Competencies:

• Strong interpersonal and communication skills
• Basic Knowledge of financial concepts
• Excellent organizational skills and attention to detail
• Strong problem-solving abilities.
• Demonstrated professionalism, integrity, and ability to maintain confidentiality.
• Willingness to learn, take initiative, and adapt to a fast-paced environment.

Requirements:

• Proficiency in English
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Customer service orientation
• BS degree in Information Technology, Computer Science or equivalent
• Must be a South African citizen or have a valid work permit.
• Recently certified ID and qualifications.
• Must be able to commit to 12 months.
• MS Office proficiency.

Nice to have:

• Driver’s License