We love what we do. And are always on the lookout for like-minded people who share our passion for conserving the wilderness. Each job plays a big part in our shared purpose: to increase the world’s wilderness, together. With operations in eight African countries, we offer a wide array of life-changing career opportunities.
We are the pioneering collect...
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Junior / Intermediate Travel Designer - Asia / Pacific
Liaise with the Reservations Manager on sales potential and any development on the agent relationship for all bookings.
Continuous communication and excellent service delivery to agents at all times.
Build relationships with agents based on trust and support, knowing their business trends and guests needs, ad hoc attending relevant familarisation trips with agents (if and when required).
Keep Agents’ booking information updated in the ARM (likes/dislikes – booking habits etc.) Actual Agent Contact information will be updated by Sales/Reservations Operations Managers.
Keep updated with all Wilderness and 3rd party product (AP), as well as technology updates.
Streamline operational negotiations by also reducing dead beds, waitlist chasing and maximizing camp operations role to create those life-changing journeys for guests.
Quote accurately and timeously keeping in mind our strategic and preferred AP and upsell where possible to benefit both WS and the agent ensuring relevant information is obtained from the ARM prior to quoting.
Stipulate and utilize applicable specials in the WW and make appropriate notes as required as per AP’s systems and procedures.
For special needs/high risk guests, follow the customer care protocol to ensure the guests are safe to travel in the planned journey.
Work with the Yield team on maximizing out bed nights and margin per booking.
Understand the agents/guests needs in each booking, if email does not help clarify then call the agent. Design itineraries around company guidelines and product knowledge e.g. area, variety, product status and service consistency in accommodation standard, distances travelled and time saving aspects.
CANDIDATE PROFILE
Qualification:
Matric certificate – with maths (minimum standard grade or above)
Tertiary certificate in Travel & Tourism/hospitality.
Experience:
2-3 years’ experience at Intermediate level.
Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry.
Gmail
Yahoomail