Junior It Operations Specialist at Guardrisk

Role Purpose

• Managing the day-to-day Operations to provide delivery of systems and services in order to meet or exceed objectives and service levels.

Requirements

• Appropriate 3/4 year IT qualification (Computer and Information Science, Management Information Systems, Information Technology, Computer Engineering, Computer Programming)
• At least 3 - 6 years’ experience in a similar role
• Demonstrates extensive abilities and/or a proven record of success as a team member in improving and managing the productivity of technology processes and business processes by creating automated workflows to replace manual workflows including the following areas:
• Interpersonal and communication skills
• Problem-solving skills
• Planning & Organizing skills
• Time management
• Excellent technical knowledge
• Documentation skills
• Intensive troubleshooting knowledge

Duties & Responsibilities

• Monitoring of all Guardrisk Infrastructure as a member of the I&O team
• End-User Support for Guardrisk business
• IT contact center for Guardrisk
• Support Business with Telephony
• Implement and adhere to best practice guidelines, policies, processes and procedures.
• Ensure technical operational efficiency within the business.
• Execute business needs, based on identified priorities within the team
• IT Operational monitoring and reporting
• Identify, minimize and escalate potential IT risks and opportunities in IT Operations.
• Ensure effective business alignment by developing and maintaining effective relationships with stakeholders as part of the I&O team
• Deliver successful end user support to Business
• Accountable to I&O Operations Specialist
• Business application security administrator for all Guardrisk core applications.
• Spot checks on Ad accounts for Guardrisk
• Assist with IT audits for Guardrisk
• Assist with quarterly security reports
• Accountable to I&O Operations Specialist
• Maintain the current functionality of infrastructure technology within the business
• Implement Infrastructure monitoring benchmarks as identified by the team.
• Accountable to I&O Operations Specialist
• Monitor and support the onsite Lan and Wan for Guardrisk Business
• Assist users with password resets and connectivity support
• Accountable to I&O Operations Specialist
• Updating/Maintaining of the asset register for all IT hardware as part of the team
• Accountable to I&O Operations Specialist

Competencies

• Analytical
• Strong problem-solving skills
• Excellent communication, interpersonal and presentation skills
• Self-driven with an ability to work independently as well as to function effectively within a team
• Strong sense of responsibility and accountability and to be decisive when needed
• Effective planning and organizational skills
• Ability to work under pressure
• Deadline driven
• Ability to function in a team
• Written and Verbal Communication Skills