Junior IT Support Analyst at Kerridge Commercial Systems South Africa

About the Job

The Group Internal Infrastructure Team at KCS is expanding the Service Desk to provide frontline support to our growing number of global internal customers.  Using the Cherwell ITSM platform to respond to incoming incidents and requests to resolve network, hardware and software issues.  Based within the local Kerridge CS office you will be working with other members of the global IT team, reporting to the IT Assistant Manager. 

While being the point of contact for our global internal customers you will also help shape and develop the services we provide, as it continuously improves and evolves. 

Key Responsibilities:

• Providing Internal Desktop/Network/Application Support to the employees of KCS
• Provide exceptional network, hardware and software/application support via Email, Telephone and in person.
• Assist in the deployment of technologies/systems/services to employees of KCS
• Provide end-user training of applications as part of an on-boarding process to new employees of KCS
• Act as a main point of contact for Internal customers and thus project a professional image at all times
• Use and develop systems to help achieve good relationships and satisfaction with other departments and our internal customers

• Undertaking any other projects as required by their manager 

Key Requirements (essential):

• Have or currently undertaking a relevant IT qualification (A-level, HND or degree or equivalent) Note – for A-level (or equivalent) applicants, KCS may sponsor an Open University HND course
• Excellent written and spoken communication skills
• Ability to investigate unfamiliar problems and generate an effective solution in a systematic and logical manner
• As well as being able to work effectively as a member of a team, they must also be able to organise and manage their own workload
• Knowledge of Windows 10 administration 

Key Requirements (desirable):

• Knowledge or experience of providing IT support in a Windows based environment.
• Exposure to Mitel Connect telephony platform
• Experience with Active Directory 
• Experience of supporting Office 365 

Company Info

Kerridge Commercial Systems (KCS) is the market leader in developing and delivering fully integrated business management solutions for distributors, suppliers, resellers, wholesalers and merchants. Our mission is simple: to design, implement and support high performance systems that enable our customers to source effectively, stock efficiently, sell profitably and service competitively. 

Equal Opportunities

KCS is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires us to adjust the recruiting process please do advise us when contacted. 

If this role is of interest to you please apply online. 

To all recruitment agencies: KCS does not accept agency resumes. Please do not forward resumes to our careers site or direct to KCS employee. KCS is not responsible for any fees related to unsolicited resumes.