Junior IT Support Technician at Hire Resolve

Job Description

• A South African financial services company that provides a wide range of services to individuals and businesses, including professional advice, investment products, and asset management, is seeking Junior IT Support Technician who will perform specific technical support, administrative tasks, and reporting related to the IT Infrastructure and Services.

Responsibilities: 

• Provide desktop and end-user support to all Efficient users.
• Manage and prioritize support requests using the assigned ticketing system, ensuring continuous information updates.
• Implement instructions/requests and support project implementation in line with company procedures.
• Conduct fault tracking and reporting, providing regular feedback to stakeholders and management.
• Create and continuously update site documentation.
• Educate employees on IT matters, Group policies, processes, and standards.
• Facilitate the support function in line with the established support and ticketing process.
• Implement support according to agreed service levels (SLAs).
• Effectively communicate during the fault resolution process.
• Monitor the technological infrastructure (networks and computer systems).
• Identify and communicate any recurring problems and opportunities to improve infrastructure.
• Maintain full working knowledge of Microsoft 365.

Minimum Requirements: 

• Relevant Degree or Diploma.
• MUST HAVE: Microsoft 365 Fundamentals (MS900), Microsoft Azure Fundamentals (AZ900), and ITIL V3/4.
• Minimum of 2 years’ experience in a support role.
• Experience working in a Microsoft 365 Environment.
• Experience working in a Microsoft Azure Environment.
• Knowledge: Strong customer service acumen and technical knowledge (Microsoft 365, networking, server maintenance).