Junior IT Technician at DHL

Junior IT Technician

• Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.
• To provides first & Second level IT technical support to end-users, assists in maintaining IT systems and infrastructure, and ensures smooth day-to-day operations of hardware and software within the organization..

DHL Global Forwarding has an opening for a Junior IT Technician in Johannesburg, South Africa. Join us in connecting people and improving lives

In this Junior IT position Technician

• Provide technical support for desktops, laptops, printers, and mobile devices.
• Troubleshoot hardware and software issues, escalating when necessary.
• Install, configure, and maintain operating systems and applications.
• Assist with network connectivity issues (LAN/WAN/Wi-Fi).
• Support onboarding/offboarding processes (e.g., account setup, device provisioning).
• Perform routine maintenance and updates on systems.
• Support Agent for ticketing system by logging, tracking, and resolving incidents and requests
• Providing support to users and being the sole point of contact for error resolving and reporting.
• Document support activities and resolutions in the ticketing system.
• Monitoring of network systems – specifically but not limited to Cisco routers and switches
• Establishing good relationships with all departments and colleagues.
• Maintain IT Hardware Inventory and update asset registers.
• Assist with annual IT asset count and reconciliation.
• Collaborate with country senior technicians and IT Infrastructure managers on IT infrastructure projects.
• Collaborate with regional and global IT teams on IT Issues.
• Establishing good relationships with all departments and colleagues.
• External Customers
• Service Providers
• Engage with External Service Providers when required, For Example: Network Service Providers, Printing Providers, etc…

Process

• To ensure that IT processes and company policy is adhered to.
• Resolve and analyse issues in day-to-day delivery and implement practices, processes and protocols for IT infrastructure and system focusing on increasing effectiveness and efficiency
• To ensure that IT systems are kept up to date
• To ensure that agreed upon asset counts are done and asset management system is updated timely
• To administer procurement requests timeously

Teamwork

• Provide backup and support to Senior Specialist Professional IT & Systems Administration
• Implement IT infrastructure and systems plans and processes to ensure maximum provision of an efficient system/ network
• Contribute to influence a team spirit of effectiveness in the team

Now, here is what we need from you!

• Good understanding of Windows OS, Microsoft 365, and networking fundamentals
• Good troubleshooting and problem-solving skills
• Customer-focused with a proactive approach to problem-solving
• Ability to work independently and within a team
• Very good Telephone etiquette
• A proven record of identifying problems and resolving them
• Presentation skills and information sharing at all levels

We offer:

• Comprehensive training and development opportunities.
• Mentorship from experienced freight forwarding professionals and senior leaders.
• Opportunities for international travel and exposure within the Freight Forwarding Industry.
• Potential for full-time employment upon successful completion of the program.