Junior Opera Report Writer - Micros at Adapt IT Holdings

Primary Responsibilities for the Role

• Install, maintain, and troubleshoot Opera Reports (Oracle Report Builder , Oracle BI Publisher and Oracle Reports and Analytics) and Data exports at Customer sites.
• Responsible for providing professional training and knowledge transfer to the customer according to the scope of work.
• Actively supports the customer in all aspects through case resolution, keeping the customer informed and updated throughout life cycle of the case.
• Maintains historical records by documenting changes and revisions.
• Comply with support schedule adherence to ensure overall service level targets are achieved
• Project Implementation
• Meet with the Project Manager before commencement of an installation to be briefed on any special requirements and to collect all required documentation (airline tickets, visas, pre-installation packs, sign-off documents, licensing & support agreements, etc…).
• Hold telephonic meetings with Project Managers or via electronic mail or MS Teams.
• Travel to customer sites.
• Install the assigned products to the requirements and satisfaction of the customer and Management.
• If you are assigned a Project, the Opera Report Writer will co-ordinate all aspects of the installation as required.
• The Opera Report Writer will ensure to the best of his/her ability that each project will be completed within schedule.
• Conduct project sign-off meetings with the customer, during which the sign-off documentation is completed.
• Liaise with customer and manage each installation, training, refresher training, site visit or any other dealings that the company deems fit.
• Complete all sign off documentation and time sheets before leaving site after project completion.
• The Opera Report Writer will not leave site if any outstanding issues are not resolved without explicit permission from Management.
• The Opera Report Writer will arrange a handover meeting with the project manager upon returning from a customer site, during which the project manager will be briefed on all aspects of the installation.
• Create a copy of each customer latest stationery and store it at the Adapt IT offices. 
• Any major changes onsite to be communicated to the customer and Project Manager in writing.
• Produce training materials as required from time to time.
• Stay up to date with Oracle GLP’s training.
• Each Opera Report Writer is required to support the products assigned .
• All support calls are to be logged on CRM and updated when assigned to support duty.
• Opera Report Writer to have access to the UAT to test and troubleshoot new versions prior to release.

Minimum requirements

Minimum Qualification and Experience Requirements

• University Degree in Hospitality Field or similar
• At least 1 year of relevant working experience
• Proficiency in Basic SQL
• Proficiency in using Microsoft Office Suite applications (Word, Excel, PowerPoint, Outlook)
• Requirements and skills
• Proven knowledge in Oracle Hospitality Property Management System (PMS) products (Opera PMS and Opera Cloud)
• Good knowledge in OS and software deployment