Junior Operations Manager (Retail) - River Square at Growthpoint Properties

Job purpose

Responsible for providing technical and managerial support to the Operations/Centre Manager pertaining to the maintenance of the retail center. Ensures operational budget adherence, management of soft services and other service providers on site. Ensures reliable and safe continuous operation in accordance with statutory requirements and regulations in the building/equipment under his/her control.

Duties and responsibilities

• To implement planned / preventative / emergency maintenance in conjunction with the Centre Manager and Ops Manager or Facility Manager, as well as disaster and emergency planning.
• To ensure that life cycle planning and preventative maintenance plans over a 3-year period are carried out for properties under management.
• To ensure effective asset control by setting and managing the asset register – quarterly, as per RIMS inspections.
• To ensure effective asset control by setting and managing the asset register, on the BIDVEST service desk
• To implement energy saving programs (‘green’ principles), environmental and sustainability methodology in the portfolio, in conjunction with line managers.
• To manage the technical budget (Capex and R&M) including assisting with forecasts and budget variance reports.
• To ensure that compliance is maintained with building and statutory regulations, as per the Health and Safety Act and ASIB requirements, as well as internal systems updating
• To contribute to the SLA’s for approved service providers in conjunction with the Procurement team.
• To register and monitor insurance processes to finality.
• Manage and control all maintenance / stock control inventory / spares and tools
• To ensure that compliance is maintained with building and statutory regulations.
• To manage and respond timeously to technical complaints and queries received by clients and identify trends in complaints.
• To manage the relationship with the tenants, including tenant installations and asserting budgetary control.
• To conduct inspections, including technical, housekeeping, service contracts and take on and take back inspections.
• Management and scrutinise monthly and daily solar performance and reports (if applicable)
• Manage borehole installations to optimal performance (if applicable).
• To manage and coordinate staff activities and deliverables, implementing work schedules and effectively using the company performance and development management system.
• To manage both “hard” and “soft” services, monitoring the quality of services and deliverables provided by suppliers, ensuring they are within budget by negotiating the advantageous pricing structures.
• Effective municipal and utility management, to ensure optimum recoveries, resolving any queries or technical errors (e.g. meters). Ensure tenant movements are communicated to service providers.
• To ensure that compliance is maintained with building and statutory regulations, as per the Health and Safety Act and ASIB requirements, as well as internal systems updating (e.g. RIMS).
• To prepare required technical and financial reports and feedback reports to management on issues, in conjunction with Ops Manager and/or Facility Manager.
• To stay abreast of changing technical market trends.

Requirements

Experience

• 1 to 3 years’ property or Built Environment experience.
• Shopping Centre / Retail Experience advantageous.

Qualifications

• Diploma or BTech / Building Science/ Facilities Management qualification or equivalent.
• Relevant experience.
• Demonstrable understanding of Property Management.

Competencies and Skills

• Good knowledge of safety, fire and emergency procedures
• Good knowledge of the Occupational Health and Safety Act
• Computer literate (full MS package)
• Ability to write reports
• Budgeting and cost control experience familiarity
• Familiar with service level agreements (SLA’s) and lease agreements
• Stakeholder management skills
• Project Management skills
• Good verbal and written communication skills especially in communication to clients and suppliers