Junior Sales Operations Manager at AVI Limited

This role will be responsible for managing and growing regional customer relationships through regular engagement, data-driven sales reviews, and execution of pricing and promotional strategies aligned with national objectives.
Key Performance Areas:

Customer:

• Build, develop and maintain customer relationships with all relevant/ allocated regional customers
• Schedule meetings with and visit allocated customers every two weeks
• Prepare and present sales review, and relevant customer data, and discuss measures to rectify negative performance
• Manage customer pricing in line with NBL mandates and National Customer Manager’s strategy
• Ensure that pricing is loaded in the NBL system/ App
• Manage customer promotional activity in line with NBL mandates and National Customer Manager’s strategy and guidelines
• Successfully launch new innovation, stock to be on shelf in customer within 6 weeks of open orders
• Complete contact reports and communicate with all relevant stakeholders (customer and NBL)
• Attend KAM and RSM customer meetings on a regular basis to get to know the other customers in the region and develop key accounts skills

Operations:

• Schedule trade visits once a week, using a monthly planner, in order to ensure that the majority of customers in the region are visited in a year
• Complete comprehensive trade visits, with contact reports, on a weekly basis
• Prepare for a trade visit, pull relevant customer data by store (Shoprite webbis, Pick n Pay site covers etc.)
• Complete trade visits as per NBL’s standard operating procedure
• Put immediate measures in place to rectify the issues at store level (out of stocks, pricing etc.)
• Compile a trade contact report with feedback and actions, and communicate with all relevant stakeholders (customer and NBL)
• Follow up, feedback, and hold the relevant stakeholders accountable

Category Management/ Customer Data:

• Comprehend and utilize key 3rd party/ customer systems to drive the NBL business in the region
• Understand and master Nielsen and pull NBL sales out data on a monthly basis in order to explain the market dynamics and actions required in the region
• Understand and master Ask’d data and pull this on a monthly basis so as to identify the opportunities for NBL in the market
• Understand and utilize Silo, in preparation for customer appointments
• Understand, master and utilize all relevant customer systems on a daily basis to drive the NBL business
• Shoprite B2B System
• Pick n Pay Portal
• Makro Dispos

Spar DC Controller:

• Manage relevant Spar DC orders daily
• Pull new orders from the Spar system, and add to order tracker and load builder
• Update load builder with new and discontinued products
• Liaise with NBL Planning team as to the number of pallets on the load builder for specific new/open orders, and send top up requests to Spar Buyers
• If Spar places top-up orders for a load that exceeds 72 pallets, liaise with the Spar buyer to reduce orders where applicable
• Manage orders in line with the NBL price increase trackers
• Check and action lines with incorrect prices, and have discounts loaded by NBL Sales Admin where applicable
• Ensure delivery bookings are made and all parties are aligned
• Liaise with NBL Planning team to understand out of stocks on outstanding orders, and communicate this to the Spar Buyers
• Manage relevant Spar DC stock on hand weekly
• Request, receive, rework, analyse and share the relevant Spar stock on hand report with the NBL KAM, RSM, SOM and AVI Field Marketing team
• Manage “stamp and sign” orders weekly
• Seasonal drives (Festive)
• Innovation
• Strategic drives (short-dated stock)

What It Takes to Succeed:

Experience that set you up for success:                       

• Must have a minimum of three (3) years' experience in an FMCG sales function handling wholesale independent wholesale, distributor, and franchise customers

Qualifications & Certifications that will contribute to your success:

• A completed Grade 12 / Matric certificate
• A Diploma / Degree in Sales, Marketing, Business Management or Retail Management would be advantageous

Additional Requirements that will enhance your impact for success:

• Knowledge of the FMCG industry is essential
• A valid drivers' license is essential
• Computer literate - MS Word, MS Excel, MS PowerPoint, MS Outlook

Deadline:18th June,2025