Junior SOC Analyst (Contract) at Boardroom Appointments

THE ROLE

• This role forms part of a global Application Management and Contingent Workforce division aligned to enterprise client delivery frameworks.
• You will support operational delivery, enterprise application management environments, workforce coordination, and service delivery activities while contributing to operational excellence and stakeholder engagement initiatives.
• The role combines operational support, workflow coordination, reporting, stakeholder engagement, contractor support, and enterprise delivery assistance within a managed services environment.

KEY RESPONSIBILITIES
Operational & Delivery Support

• Supporting enterprise application management environments and operational delivery activities
• Assisting with contractor delivery coordination and workforce support processes
• Collaborating with local and global delivery stakeholders across operational workstreams
• Supporting operational readiness and service delivery alignment initiatives

Workflow Management & SLA Support

• Managing operational workflows, reporting activities, and delivery documentation
• Supporting SLA adherence and operational excellence initiatives
• Assisting with onboarding coordination, contractor administration, and client support activities
• Maintaining operational records and reporting accuracy

Stakeholder & Client Coordination

• Supporting communication between delivery teams, contractors, and clients
• Building effective working relationships across remote and global teams
• Assisting with operational coordination and stakeholder engagement activities
• Supporting client-facing operational and delivery processes

Talent Pipeline & Workforce Support

• Supporting the development and maintenance of delivery and talent pipelines
• Assisting with sourcing and coordination activities using:
• LinkedIn Recruiter
• ATS platforms
• Enterprise sourcing tools
• Supporting contractor retention and workforce delivery continuity initiatives

WHAT WE ARE LOOKING FOR
Key Requirements

• Minimum 1–3 years' experience within:
• SOC environments
• Application support
• Managed services
• Enterprise support operations
• Strong communication and stakeholder engagement capability
• Ability to work within remote and global teams
• Strong organisational and workflow management skills
• Understanding of application management and support models
• Comfortable working with LinkedIn Recruiter, ATS platforms, and sourcing tools

KPIs & SUCCESS MEASURES

• Time-to-submit
• Candidate quality ratio
• Contractor retention
• SLA adherence
• Talent pool growth
• Stakeholder satisfaction
• Operational accuracy
• Pipeline coverage

WHO YOU ARE

• Hungry, coachable, and eager to learn
• Adaptable and comfortable in fast-paced environments
• Strong work ethic with positive attitude
• Excellent communication and stakeholder engagement skills
• Comfortable working within global and remote delivery teams
• Organised, proactive, and detail-oriented