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  • Posted: Feb 12, 2024
    Deadline: Not specified
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Cape Union Mart International (Pty) Ltd has been equipping South African adventurers since 1933, and is South Africa's favourite outdoor adventure store. Stocking everything one needs for outdoor pursuits - including hiking, camping, trail running, mountain biking, snow sports, travel and more - Cape Union Mart is an essential first step in every adve...
    Read more about this company


    Junior Solutions Architect - Salesforce Marketing Cloud

    Key Duties

    • To build and execute Operational Marketing journeys including but not limited to Email & SMS journeys + audiences for social media.
    • Test journeys and content before execution.
    • End-to-end management of personalized multi-channel campaigns from build phase to testing phase to execution.
    • Technical support to work on Salesforce Marketing Cloud to support our marketing team and to collaborate with external Salesforce partner.
    • Maintain updates to complex journeys handed over by Salesforce partner.
    • Drive optimization for internal teams processes and application of system best practices.
    • Documentation: compile and maintain documentation of journeys and processes
    • Monitor data integrity in the application and work closely with the data team to troubleshoot discrepancies.
    • Troubleshoot issues with daily automations, data complexities, including those identified during campaign build & test phases.
    • Day-to-day monitoring of automated campaigns.
    • To support teams with maintenance of dynamic & personalized content using (AMPScript & HTML/CSS may be required)
    • In-house support to work closely with external Salesforce partner.


    Knowledge & Experience

    • 2+ years’ experience in building complex and automated journeys on Salesforce Marketing Cloud with proven experience building omni-channel campaigns on Salesforce Journey Builder and Salesforce Content Builder
    • 2+ years’ experience in a Marketing environment or in a similar role
    • Sound knowledge and experience with using SQL.
    • Technical skills in HTML and AMPScript will be advantageous.
    • 2+ years of segmentation experience, specifically in a retail environment
    • Matric and Relevant tertiary qualification in and or skills training
    • Good understanding of customer data, customer journey building, campaign measurement and overall campaign performance insights & analytics
    • A good understanding of basic CRM lifecycle management principles
    • Experience in performance tracking across channels to measure the full effectiveness of omnichannel campaigns will be beneficial.
    • Previous retail, loyalty, and rewards experience in a similar role beneficial
    • Experience with Multichannel Marketing Deployment Platforms advantageous – specifically the concepts of journeys and complex workflows. 


    • Goal oriented and self-motivated – must be able to work independently with minimal supervision.
    • Flexible and adaptable – must enjoy working in a fast-paced and at times challenging environment.
    • Ability to conceptualise technical outcomes for business requirements & problems.
    • Ability to work and build relationships cross-functionally.
    • Strong organizational, interpersonal, and communication skills (written and verbal)
    • Strong sense of ownership & responsibility – track record of performance meeting targets & objectives
    • ‘Can do’ positive attitude – eager to grow, learn and develop your skills.
    • Decisive, structured and organised, with a keen eye for detail
    • Fast learner with a strong aptitude for systems and customer data
    • Passionate about social media, digital content, eCommerce and retail

    Method of Application

    Interested and qualified? Go to Cape Union Mart on to apply

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