Cape Union Mart International (Pty) Ltd has been equipping South African adventurers since 1933, and is South Africa's favourite outdoor adventure store. Stocking everything one needs for outdoor pursuits - including hiking, camping, trail running, mountain biking, snow sports, travel and more - Cape Union Mart is an essential first step in every adve...
Job Description
Duties and Responsibilities:
- Assisting in managing all aspects of a store
- Maximizing turnover and profit
- Minimise shrinkage by monitoring stock related risks.
- Deliver exceptional customer service by implementing customer experience strategy.
- Lead Talent selection, training, coaching, retention and recognize initiatives for all team members.
- Innovative visual merchandising to optimize sales.
- Implement all company policies and procedures.
- Maintaining health & safety practices
- Optimize team through creating an inspiring environment.
- Align team members to Company culture and create fun.
Behavioural Requirements:
- Honesty in dealing with cash or finances.
- Inspirational leadership & passion
- Taking ownership
- Building & maintaining relationships
- Innovation & ability to deal with change management.
- Thinking adaptability
Minimum Requirement.
- 3 years of Management retail experience
- Matric or Equivalent
- Microsoft – Computer Proficiency
- Clear Criminal record
- Ability to communicate effectively at all levels.
go to method of application »
Job Description
Duties and Responsibilities:
- To achieve the annual sales budget through meeting and exceeding daily and monthly budgets to ensure the sustainability of the business
- To manage and control the financial aspects of running the store to ensure store profitability.
- To adhere to merchandising standards in line with the brand requirements to ensure good product mix.
- To ensure proper stock management and control to minimise loss and to ensure product availability, by monitoring stock related risks.
- To deliver exceptional customer service to ensure the best customer experience.
- To build excellent relationships with all relevant service providers (internal and external)
- To manage human resources effectively by recruiting, planning, and administrating payroll properly
- To inspire, motivate, develop, and hold people accountable appropriately.
- Align team members to Company culture and create fun.
- Implement all company policies and procedures.
- Maintaining health & safety practices
Behavioural Requirements:
- Honesty in dealing with cash or finances.
- Inspirational leadership & passion
- Taking ownership
- Building & maintaining relationships
- Innovation & ability to deal with change management.
- Thinking adaptability
- Delivering results and meeting customer expectations
- Follow instructions and procedures.
- Leading and supervising
- Achieving personal work goals and objectives
Minimum Requirements:
- Microsoft – Computer Proficiency
- Clear Criminal record
- Ability to communicate effectively at all levels.
Experience:
- Minimum of 5 years’ Store Management experience
- Minimum of 8 years' Retail experience
- Experience in working in a large retail store with a turnover of more than R 20 million per annum.
go to method of application »
Job Description
Duties and Responsibilities:
- Assisting in managing all aspects of a store
- Maximizing turnover and profit
- Minimise shrinkage by monitoring stock related risks.
- Deliver exceptional customer service by implementing customer experience strategy.
- Lead Talent selection, training, coaching, retention and recognize initiatives for all team members.
- Innovative visual merchandising to optimize sales.
- Implement all company policies and procedures.
- Maintaining health & safety practices
- Optimize team through creating an inspiring environment.
- Align team members to Company culture and create fun.
Behavioural Requirements:
- Honesty in dealing with cash or finances.
- Inspirational leadership & passion
- Taking ownership
- Building & maintaining relationships
- Innovation & ability to deal with change management.
- Thinking adaptability
Minimum Requirement.
- 3 years of Management retail experience
- Matric or Equivalent
- Microsoft – Computer Proficiency
- Clear Criminal record
- Ability to communicate effectively at all levels.
go to method of application »
Job Description
Duties and Responsibilities:
- To achieve the annual sales budget through meeting and exceeding daily and monthly budgets to ensure the sustainability of the business
- To manage and control the financial aspects of running the store to ensure store profitability.
- To adhere to merchandising standards in line with the brand requirements to ensure good product mix.
- To ensure proper stock management and control to minimise loss and to ensure product availability, by monitoring stock related risks.
- To deliver exceptional customer service to ensure the best customer experience.
- To build excellent relationships with all relevant service providers (internal and external)
- To manage human resources effectively by recruiting, planning, and administrating payroll properly
- To inspire, motivate, develop, and hold people accountable appropriately.
- Align team members to Company culture and create fun.
- Implement all company policies and procedures.
- Maintaining health & safety practices
Behavioural Requirements:
- Honesty in dealing with cash or finances.
- Inspirational leadership & passion
- Taking ownership
- Building & maintaining relationships
- Innovation & ability to deal with change management.
- Thinking adaptability
- Delivering results and meeting customer expectations
- Follow instructions and procedures.
- Leading and supervising
- Achieving personal work goals and objectives
Minimum Requirements:
- Microsoft – Computer Proficiency
- Clear Criminal record
- Ability to communicate effectively at all levels.
Experience:
- Minimum of 5 years’ Store Management experience
- Minimum of 8 years' Retail experience
- Experience in working in a large retail store with a turnover of more than R 20 million per annum.
go to method of application »
Job Description
Responsibilities:
- Assisting in managing all aspects of a store
- Maximizing turnover and profit
- Stock loss control and prevention
- Deliver exceptional customer service by implementing customer experience strategy.
- Lead Talent selection, training, coaching, retention and recognize initiatives for all team members.
- Innovative visual merchandising to optimize sales.
- Implement all company policies and procedures.
- Maintaining health & safety practices
- Optimize team through creating an inspiring environment.
- Align team members to Company culture and create fun.
Minimum requirements:
- 2 years of Supervisory experience
- Matric or Equivalent
- Microsoft – Computer Proficiency
- Clear Criminal record
- Ability to communicate effectively at all levels.
Behavioural requirements:
- Inspirational leadership and passion
- Taking ownership
- Building and maintaining relationships
- Innovation and change management
- Thinking adaptability
- Taking ownership
go to method of application »
Job Description
Duties and Responsibilities:
- Assisting in managing all aspects of a store
- Maximizing turnover and profit
- Minimise shrinkage by monitoring stock related risks.
- Deliver exceptional customer service by implementing customer experience strategy.
- Lead Talent selection, training, coaching, retention and recognize initiatives for all team members.
- Innovative visual merchandising to optimize sales.
- Implement all company policies and procedures.
- Maintaining health & safety practices
- Optimize team through creating an inspiring environment.
- Align team members to Company culture and create fun.
Behavioural Requirements:
- Honesty in dealing with cash or finances.
- Inspirational leadership & passion
- Taking ownership
- Building & maintaining relationships
- Innovation & ability to deal with change management.
- Thinking adaptability
Minimum Requirement.
- 3 years of Management retail experience
- Matric or Equivalent
- Microsoft – Computer Proficiency
- Clear Criminal record
- Ability to communicate effectively at all levels.
go to method of application »
Key Duties
- To build and execute Operational Marketing journeys including but not limited to Email & SMS journeys + audiences for social media.
- Test journeys and content before execution.
- End-to-end management of personalized multi-channel campaigns from build phase to testing phase to execution.
- Technical support to work on Salesforce Marketing Cloud to support our marketing team and to collaborate with external Salesforce partner.
- Maintain updates to complex journeys handed over by Salesforce partner.
- Drive optimization for internal teams processes and application of system best practices.
- Documentation: compile and maintain documentation of journeys and processes
- Monitor data integrity in the application and work closely with the data team to troubleshoot discrepancies.
- Troubleshoot issues with daily automations, data complexities, including those identified during campaign build & test phases.
- Day-to-day monitoring of automated campaigns.
- To support teams with maintenance of dynamic & personalized content using (AMPScript & HTML/CSS may be required)
- In-house support to work closely with external Salesforce partner.
Requirements
Knowledge & Experience
- 2+ years’ experience in building complex and automated journeys on Salesforce Marketing Cloud with proven experience building omni-channel campaigns on Salesforce Journey Builder and Salesforce Content Builder
- 2+ years’ experience in a Marketing environment or in a similar role
- Sound knowledge and experience with using SQL.
- Technical skills in HTML and AMPScript will be advantageous.
- 2+ years of segmentation experience, specifically in a retail environment
- Matric and Relevant tertiary qualification in and or skills training
- Good understanding of customer data, customer journey building, campaign measurement and overall campaign performance insights & analytics
- A good understanding of basic CRM lifecycle management principles
- Experience in performance tracking across channels to measure the full effectiveness of omnichannel campaigns will be beneficial.
- Previous retail, loyalty, and rewards experience in a similar role beneficial
- Experience with Multichannel Marketing Deployment Platforms advantageous – specifically the concepts of journeys and complex workflows.
Competencies
- Goal oriented and self-motivated – must be able to work independently with minimal supervision.
- Flexible and adaptable – must enjoy working in a fast-paced and at times challenging environment.
- Ability to conceptualise technical outcomes for business requirements & problems.
- Ability to work and build relationships cross-functionally.
- Strong organizational, interpersonal, and communication skills (written and verbal)
- Strong sense of ownership & responsibility – track record of performance meeting targets & objectives
- ‘Can do’ positive attitude – eager to grow, learn and develop your skills.
- Decisive, structured and organised, with a keen eye for detail
- Fast learner with a strong aptitude for systems and customer data
- Passionate about social media, digital content, eCommerce and retail
go to method of application »
Key Duties:
- Day-to-day team management and support.
- Development of daily team schedule, including weekend overtime as and when needed.
- Review, develop and maintain sustainable processes that set the team up for success to effectively and timeously solving customer queries.
- Play a key role in stakeholder engagement and cross-functional coordination to ensure that all parties have access to key information timeously.
- Provide regular reporting to management and key stakeholders.
- Actively support team and manage service levels and resolution SLAs to ensure timeous resolution of customer queries.
- Draft requirements as they arise that may require process and / or system changes.
- Analyse customer feedback and queries to identify trends to support the ongoing improvement of our overall customer experience.
- Ensure that all customer-facing policies and procedures are adhered to support clear resolution and consistency.
- Support ongoing training and development needs of team members to ensure high quality standards are maintained.
- Appropriately escalate customer queries.
Job Requirements:
Knowledge and Experience
- 5+ years’ experience leading a team
- 5+ years’ experience in a customer service environment
- 3+ years’ experience in a retail environment / customer service function
- Knowledge of Consumer Protection Act and Protection of Personal Information Act required
- Experience with Salesforce Service Cloud advantageous
- E-commerce experience advantageous
- Relevant on the job training and / or courses
- Proficient in MS Office Suite
Competencies
- Passionate and proactive customer problem solver
- Strong administration skills
- Customer-centric
- High attention to detail and methodical
- Team player and strong collaborator
- Good communicator
- Excellent written and verbal communication
- Excellent time management skills and ability to deliver in tight time frames
- Work well under pressure with strong attention to detail and consistency
- Analytical
- KPI-driven and results oriented
Key Performance Areas
- Day-to-day team leadership
- Customer Service Reporting
- Team training and development
- Team performance reviews
go to method of application »
Job Description
Duties and Responsibilities:
- To achieve the annual sales budget through meeting and exceeding daily and monthly budgets to ensure the sustainability of the business
- To manage and control the financial aspects of running the store to ensure store profitability.
- To adhere to merchandising standards in line with the brand requirements to ensure good product mix.
- To ensure proper stock management and control to minimise loss and to ensure product availability, by monitoring stock related risks.
- To deliver exceptional customer service to ensure the best customer experience.
- To build excellent relationships with all relevant service providers (internal and external)
- To manage human resources effectively by recruiting, planning, and administrating payroll properly
- To inspire, motivate, develop, and hold people accountable appropriately.
- Align team members to Company culture and create fun.
- Implement all company policies and procedures.
- Maintaining health & safety practices
Behavioural Requirements:
- Honesty in dealing with cash or finances.
- Inspirational leadership & passion
- Taking ownership
- Building & maintaining relationships
- Innovation & ability to deal with change management.
- Thinking adaptability
- Delivering results and meeting customer expectations
- Follow instructions and procedures.
- Leading and supervising
- Achieving personal work goals and objectives
Minimum Requirements:
- Microsoft – Computer Proficiency
- Clear Criminal record
- Ability to communicate effectively at all levels.
Experience:
- Minimum of 5 years’ Store Management experience
- Minimum of 8 years' Retail experience
- Experience in working in a large retail store with a turnover of more than R 20 million per annum.
go to method of application »
Job Description
Duties and Responsibilities:
- Exceed customer expectations by practicing customer selling techniques.
- Adhere to stock loss controls in store.
- Ensure individual targets are met consistently.
- Ability to maximise and drive sales by identifying opportunities to increase turnover.
- Maintain housekeeping, uphold our visual merchandising standards in order to optimise sales.
- Create an inspiring environment
Behavioural Requirements:
- Honesty in dealing with cash and finances.
- Building & maintaining relationships
- Innovation & change management
- Thinking adaptability
- Taking ownership
Minimum Requirement.
- 6 months of retail experience
- Matric or Equivalent
- Clear Criminal record
- Microsoft – Computer Proficiency
- Ability to communicate effectively.
- Knowledge of current clothing trends/outdoor lifestyle (depending on the brand applying for)
go to method of application »
Job Description
Duties and Responsibilities:
- Exceed customer expectations by practicing customer selling techniques.
- Adhere to stock loss controls in store.
- Ensure individual targets are met consistently.
- Ability to maximise and drive sales by identifying opportunities to increase turnover.
- Maintain housekeeping, uphold our visual merchandising standards in order to optimise sales.
- Create an inspiring environment.
Behavioural Requirements:
- Honesty in dealing with cash and finances.
- Building & maintaining relationships
- Innovation & change management
- Thinking adaptability
- Taking ownership
Minimum Requirement.
- 6 months of retail experience
- Matric or Equivalent
- Clear Criminal record
- Microsoft – Computer Proficiency
- Ability to communicate effectively.
- Knowledge of current clothing trends/outdoor lifestyle (depending on the brand applying for)
Method of Application
Use the link(s) below to apply on company website.
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