Junior Specialist: Digital Analyst at Absa Group Limited (Absa)

Job Summary

• We are seeking a motivated and detail-oriented Digital Analyst to join our team. The successful candidate will be responsible for analyzing requirements and driving the delivery and commercialization of integrated platforms across Absa's presence in African countries. This role involves close collaboration with stakeholders, design teams, and clients to co-create solutions, ensuring delivery throughout the business development lifecycle in accordance with Agile methodology.

Job Description

Key Responsibilities:

• Solution Definition: Analyze and document business requirements, collaborate with product managers, and ensure alignment with design and technology teams.
• Solution Commercialization: Document commercialization plans, engage with stakeholders, and produce user manuals and process documentation.
• Key Performance Indicators: Manage client experience metrics, call center volumes, client take-up, cancellations, complaints, and incidents.
• Reporting: Produce reports for various stakeholders, provide consolidated benefits reporting, and assist in the production of monthly business reports.

Education and Experience:

• Minimum B-degree in Commerce, Finance, Strategy, IT, or Engineering (NQF level 7). A post-graduate degree (NQF level 8+) is advantageous.
• Experience in the financial services industry, preferably in digital/mobile channels environments.
• Experience with data and analytics.

Skills and Competencies:

• Strong analytical and data-driven mindset.
• Excellent visual and verbal communication skills.
• Knowledge of product market and current/emerging technologies.
• Proficiency in Agile methodology and data analytics.
• Ability to adapt and respond to change, with strong problem-solving and decision-making skills.

Education

• Bachelor`s Degrees and Advanced Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)