Hot Jobs at Absa Group Limited (Absa)

Job Summary

• Formulate tactical strategy and associated delivery plans related to single practice areas. Ensure proactive integration and operational tactical enhancement.

Job Description

• People Management: Coach, mentor and manage team members toward driving business objectives and ensuring colleague development |
• Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards |
• Business Management: Manage the levels of performance and service standards that need to be achieved by translating the Business Unit’s strategy into achievable objectives and contracting these through the Performance Development process for the team. |
• Collaboration : Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required. | Customer Experience: To provide service excellence and achieve customer satisfaction | 

Education

• Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

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Job Summary

• We are seeking a motivated and detail-oriented Digital Analyst to join our team. The successful candidate will be responsible for analyzing requirements and driving the delivery and commercialization of integrated platforms across Absa's presence in African countries. This role involves close collaboration with stakeholders, design teams, and clients to co-create solutions, ensuring delivery throughout the business development lifecycle in accordance with Agile methodology.

Job Description

Key Responsibilities:

• Solution Definition: Analyze and document business requirements, collaborate with product managers, and ensure alignment with design and technology teams.
• Solution Commercialization: Document commercialization plans, engage with stakeholders, and produce user manuals and process documentation.
• Key Performance Indicators: Manage client experience metrics, call center volumes, client take-up, cancellations, complaints, and incidents.
• Reporting: Produce reports for various stakeholders, provide consolidated benefits reporting, and assist in the production of monthly business reports.

Education and Experience:

• Minimum B-degree in Commerce, Finance, Strategy, IT, or Engineering (NQF level 7). A post-graduate degree (NQF level 8+) is advantageous.
• Experience in the financial services industry, preferably in digital/mobile channels environments.
• Experience with data and analytics.

Skills and Competencies:

• Strong analytical and data-driven mindset.
• Excellent visual and verbal communication skills.
• Knowledge of product market and current/emerging technologies.
• Proficiency in Agile methodology and data analytics.
• Ability to adapt and respond to change, with strong problem-solving and decision-making skills.

Education

• Bachelor`s Degrees and Advanced Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)

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Job Summary

• To ensure the efficient and effective utilization of workforce resources in a dynamic and real-time environment. This involves overseeing and optimizing the operational aspects of a contact centre or other customer engagement channels with a focus on real-time monitoring, scheduling, and strategic decision-making to ensure effective business outcomes whilst staff are optimally utilized.

Job Description

Key accountabilities

• Accountability: Real-time and intraday monitoring and analyses
• Utilize statistical techniques to identify, collect, and analyse data, presenting insights through easily comprehensible graphs, charts, tables, and reports to empower decision-makers with the information needed for crucial decisions based on various facts and trends.
• Monitor, analyse, and provide insights to support solutioning for Contact Centres or other customer channels, ensuring optimal staffing levels at all times.
• Interpret and analyse real-time workload data at a granular level, considering external factors, and support the coordination of appropriate staffing allocation for achieving sales and customer experience objectives.
• Adjust intraday forecasts based on business drivers, including real-time call volumes and duration, and analyse reports to make staffing level recommendations for productivity, profitability, and customer experience goals.
• Facilitate real-time discussions with stakeholders, gaining management approval for action plans and collaborating with the Workforce Planner to optimize colleague skills matrix and accurately map call types to available skills.
• Administer volume contingency action plans, when necessary, map employee typologies to demand, and conduct root-cause analysis to enhance forecast accuracy.
• Manage daily resourcing/staffing exceptions, update schedules, respond to escalated issues, and ensure accuracy and reliability in all reports.
• Support the integration and implementation of new Contact Centre technologies, identify opportunities for process improvement, and proactively propose changes for enhanced operational effectiveness.
• Accountability: Stakeholder and Workflow Management
• Perform pre-set and daily workforce plans and schedules, and immediately accommodate intraday adjustments.
• Plan, organize and complete tasks and activities in alignment with performance objectives. 
• Define, prioritise, and maintain workflow plans.
• Coordinate work predominantly with electronic information and communication technologies to accomplish tasks.
• Record and report on transactional activities to provide timely and accurate information.
• Ensure up to date knowledge of practice and multiskilling opportunities. 
• Provide continuous improvement ideas with team members and managers and follow up on the implementation of accepted ideas.  
• Accountability: Risk and governance
• Adhere to all risk and governance policies, standards and procedures and escalate 
• Comply with Risk and Control activities and adherences.
• Accept accountability for system access granted in line with all Fraud Risk Management Policies.

Education

• Bachelor's Degree: Economics, Bachelor's Degree: Physical, Mathematical, Computer and Life Sciences

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Job Summary

• The incumbent of the role is accountable for providing leadership, strategic direction, co-ordination, oversight and development.
• The role is accountable for supporting the development of strategy, translating this into plans for execution for the respective areas, driving operational implementation, fostering a culture of operational excellence and adoption with specific performance measures and control systems.

Job Description

• The incumbent is accountable for effective management of fraud risks, mitigation strategies, risk management and governance frameworks ensuring that fraud losses remain within the set fraud risk appetite including adoption of best practice methodologies. Leadership and management of sustainable policies, systems and procedures. 
• Furthermore, the role evaluates, reviews, and reports on risk types across the portfolio. This includes identification of potential fraud trends, threats and Modus Operandi. The role delivers the required operational risk and regulatory reporting.
• The role is responsible for financial management and budgeting as well manages stakeholder relationships across the bank and externally where required. The role provides leadership guidance to the teams as well as acts as a technical subject matter expert for the area, helping to solution complex cases.  

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• Apply platform engineering expertise, critical thinking, design thinking and problem solving skills in an agile team environment to produce well-organised, optimised and documented source code that successfully delivers platform features & components of the service & solves complex technical problems with high quality solutions.

Job Description

• Platform Engineering, Deployment & Optimisation
• Leverage platform engineering expertise & a working knowledge of specific platforms and their constituent parts to positively contribute to platform feature and service designs
• Take accountability for deeply understanding & building expertise on the platform, the platform contribution to the broader platform strategy & business and customer requirements & all available technologies
• Develop business & customer aligned, lasting & innovative platform feature sets
• Positively contribute to, define & implement the development/engineering lifecycle (end to end) and lead lifecycle improvements over successive releases.
• Produce simple, extensible, and maintainable features with very few defects. Continually works to find and fix defects.
• Leverage platform (service design & code) & engineering technical expertise to proactively identify risks and prevent defects
• Identify patterns that reveal errors and unanticipated problems, and influence telemetry analytics design decisions
• Identify & Apply metrics to drive the quality and stability of code
• Ensure consistent, usable, forward-looking, maintainable test infrastructure
• Apply object orientated design in development & draw from a large base of design patterns
• Uphold our technical principles of: self-service, scalability, re-usability, resilience & stability in all development practices and deliver feature sets that sustainably deliver on these principles
• Apply knowledge and expertise in User / Customer experience to deliver a stable user experience in all design & development that is simple, elegant, and useful.
• Proactively identify development practices that work well & leverage & improve these for future solution design and deployment
• Document feature set and constituent design information to produce solution design blueprints and validation collateral
• Based on engineering & platform expertise and a sound knowledge of the business & customer requirements consistently provide key ideas for the enhancement & optimization of the platform
• Develop & document complete designs and implement testing processes that identify and eradicate platform or service-wide problems / improve on platform performance
• Demonstrate a strong commitment to the quality & ongoing quality assurance of the product/service’s in use, and take appropriate action to resolve issues throughout the lifecycle of the product or service
• Ensure alignment to platform and service release plans for effective deployment of solution designs
• Drive & implement design review processes & practices with the team & participate & positively contribute to design reviews for the feature area led by others
• Apply expertise in engineering & available technologies to enable effective review processes
• Cascade review lessons learnt for the benefit of the broader team
• Enable problem resolution across technical teams, apply and or facilitate root cause analysis, deeply understand the root causes of issues and find ways to resolve them (sustainably)
• Continuously review & find ways to optimize team processes & improve engineering quality, productivity, and team responsiveness to feedback and changing priorities
• Optimize, refactors and reuse components to improve performance and maintainability – ensuring maximum efficiency, effectiveness, and return on investment
• Take accountability for maintaining platform standards and best practices, and drive adoption across multiple service teams
• Demonstrate knowledge of, identify & find required data for the ongoing monitoring & improvement of the platform feature area
• Proactively monitor the performance of the platform features & solutions
• Translate monitoring data into clearly articulated descriptions of opportunities & defects, their impact to the customer scenario and to the product or service as a whole, and the relevance to product and service targets (within scope of the job).
• Cascade and communicate these insights across the team to influence platform decision making
• Leverage production performance monitoring and customer data to make feature area technical design and implementation decisions.
• Synthesize data from multiple sources and present & define concise, impactful conclusions that influence feature teams to solve defects and meet quality targets
• Accountability: Financial & Cost Optimization, Risk & Governance
• Understand the platform cost model & the optimal cost : serve of the platform, use this understanding to drive the platform efficiency & effectiveness objectives
• Participate in incident management & DR activity – applying critical thinking, problem solving & technical expertise to get to the bottom of major incidents
• Apply Group risk (e.g. Architecture, development, change & release etc.), governance, compliance & regulatory standards and frameworks
• Proactively identify technical risks and mitigate these (pre, during & post release)
• Update / Design all feature documentation aligned to the organization technical standards and risk / governance frameworks
• Accountability: People
• Proactively & effectively (time & quality) collaborate & drive collaboration on features across feature team (e.g. managing dependencies & interdependencies, conflict resolution, information & best practice sharing, problem resolution outside of own area etc.)
• Apply collaboration skills in development practices & issue resolution regardless of team boundaries & lead communication with relevant stakeholders through to conclusion
• Contribute to a high performance team environment & culture as a high performing member of a self-directed team aligned to agile working
• Leverage coaching techniques in all team related activity to drive a higher quality service, design and deployment of technical solutions.
• Proactively seek & provide feedback across a range of stakeholders for the benefit of the team & leverage feedback to consistently improve platform solution delivery
• Coach & mentor other engineers & support engineering teams on technical solutions and problem resolution & proactively seek coaching & mentoring from others
• Participate in peer reviews, testing, problem solving within and across the broader team
• Cascade platform performance feedback and ensure capability development across teams to enable efficient & effective platform service delivery
• Drive the design of content, tools & materials for strategy alignment, education & adoption processes to be applied across stakeholder groups

Experience Required:

• At least 5 years' experience on Windows Server platforms – 2016/2022, AWS and Azure
• At least MCSE 2019 certificate
• Knowledge of SCCM / SCOM fundamentals
• Extensive experience on cluster - From server 2016 to Active / active always on MS 2022 clusters
• Understand VMWare (Server Virtualization)
• Understand and build Power Shell Scripts from scratch
• AD knowledge - Understanding of DNS, DHCP, and GPOs
• Operational maturity - Understand and know Incident, Change and Problem management principles.

Education

• Bachelor's Degree: Information Technology

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Job Summary

• In this role you will be responsible for delivering and administering all procedures pertaining to the processing of Trade Finance related products and services as received from Trade Middle Office post fit for processing checks and within required SLAs. This includes but is not limited to Letters of Credit, Documentary Collections, BGIs (Bonds, Guarantees and Indemnities), Open Accounts products e.g. RF, SRF, SF. FI Trade and Trade Loans, Irrevocable Reimbursement Undertakings (IRUs)

Job Description

Your key accountabilities will include;

• Performing transaction processing with a high degree of accuracy and in accordance with policies and procedures.
• Fulfilling all functions relating to reconciliations, settlements, monitoring and reporting requirements.
• Acting as a consultant or releaser for various transactions however would not be able to do and release its own transactions.
• Processing client instructions within agreed Service Level Agreement (SLA)
• Checking that all information received is in accordance with the required standards.
• Validating and obtaining an exchange rate where necessary
• Capturing Excon Rulings as received and in accordance with Central Bank requirements
• Capturing the correct Balance of Payments (BOP) category.
• Ensuring that signatories, indemnities and credit have been authorised
• Providing a high quality of service to all clients within agreed SLAs
• Ensuring high quality of communication to internal and external clients, both verbal and written.
• Ensuring adherence to quality standards to avoid risks to the Bank through effective & efficient management of transactions.
• Drawing Day End listings and action accordingly to ensure that all work received is and actioned on the same day.
• Providing suggestions to the line manager on improvements and solutions based on knowledge of the trade value chain.

Send in your application if you have;

• An applicable Degree or Diploma with 3 to 6 years related experience
• 3 to 5 years in Trade Finance Products
• Preferably with CDCS – Certified Documentary Credit Specialist (For FI and Documentary Trade)

Education

• Higher Diplomas: Business, Commerce and Management Studies (Required)
   

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Job Description

Provincial General Manager 

• Accountability:  Formulate and execute Everyday Advice and Distribution (EAD) strategy in the province.
• Formulate and execute Face to Face distribution strategy into specific performance objectives contracted with the provincial management teams in line with Everyday Advice and Distribution strategy. 
• Assume ownership (sponsorship) on behalf of EAD for the execution and delivery of assigned strategic objectives defined as part of the EAD strategy.
• Drive the translation and execution of EAD Strategy in conjunction with the Provincial Management Team (Support Leaders, Regional Managers, banking and product partners) to develop objectives by contracting deliverables with the team, ensuring the top-down filtering of these objectives.
• Accountable for achieving consistent and profitable revenue growth with the implementation of the strategic objectives.
• Ensure that approval and buy-in is obtained for the overall approach prior to execution by means of presentations and personal interactions to ensure effective change management.
• Ensure to convert the strategic objectives into tactical provincial plans that allow Regional Managers, Support Leaders and the Branch Networks to compile performance plans for all staff in order to contract the sales targets.
• Manage the implementation of the provincial plans in order to determine the return on investment (ROI), in collaboration with the Management Accountant, of the strategy and objectives by stringent analysis of the sales and business performance of the province.
• Contribute to the development of the budget (Short-term Plan), 18 months forecast (MTP) and RAF (Revised Annual Forecast) by providing input on the business plan and conducting sensibility checks on the financials. 
• Facilitate the formulation and management of provincial operational plans via planning sessions with stakeholders including banking and product partners.
• Represent the province at the EAD Exco to provide feedback on province performance and future strategies to increase sales drive.
• Engage regularly with provincial staff members to gain an understanding of challenges and ensure real employee engagement on all levels by involving the provincial team leadership.
• Monitor and address sales performance within the province by reviewing relevant MI and removing barriers to achieve targets.
• Review capacity and growth of deployed resources in order to identify where resources should be reallocated, developing a short, medium- and long-term deployment plan for the province to ensure sustainability of the business.
• Ensure review of the provincial training offering for the up skilling of provincial staff, including compliance, product and sales training. 
• Serve as the Key Risk owner for EAD within the province ensuring the:
• Identification, reporting and management of risks emerging within the business.
• Management of remediation actions to address business risks
• Representation on the ERC and other risk-based forums
• Engagement with the risk community to monitor and address focus areas as they emerge.
• Represent EAD in the provincial risk committees.
• Accountability:  Stakeholder Management
• Represent EAD on a provincial level by building relationships with other business unit leaders and actively contributing on provincial (banking) forums. 
• Provide consistent communication of EAD messaging as appropriate to the province, staff and stakeholders.
• Position EAD provincial staff to develop solid working relationships with the corresponding banking and product counterparts.
• Represent EAD at any applicable provincial / regional industry bodies.
• Establish and maintain relationships with external product and service suppliers at provincial / regional level. 
• Focus on improved cross sell, product penetration and client retention in 
• collaboration with key banking and non-banking product partners.
• In collaboration with other business units promote lead generation, sharing of
• ideas and best practices to improve collaborative engagement across the 
• organization.  
• Work collaboratively to drive improved customer experience, improved quality of products and high standards of performance within the province. 
• Translate and execute on interlock targets proactively with the business units and manage through regular and consistent reporting.
• Drive the integration and optimization of EAD within the broader banking operation. 
• Accountability:  Business Management
• Formulate and manage the operational plans to achieve the targets.
• Coordinate the efforts of the different operational areas under management to ensure process and operational efficiency in driving achievement of the objectives.
• Agree targets and take accountability for the overall achievement of performance objectives in the business area in terms of cost management, customer experience, governance, risk and compliance.
• Review performance against balanced scorecard components as contracted and agreed with the Managing Executive, discuss gaps and agree action plans to close gaps.
• Analyse business performance to identify current and future trends and execute suitable plans to address as appropriate including the effective management of underperformance.
• Benchmark productivity of the province against industry standards and create 
• measures to improve productivity.
• Agree and manage service offerings and SLAs with internal customers (agree 
• annually and measure on a monthly basis).
• Identify opportunities and implement marketing and sales initiatives/campaigns to increase sales volumes of the province in achievement of overall objectives.
• Agree targets with Bank representatives at provincial level per segment and channel during annual target negotiations.
• Communicate the targets to EAD staff by presenting the information, engaging on set targets and evaluating the achievement of targets during performance management discussions.
• Escalate specific requirements from the provincial SBU teams to the national office to ensure that the EAD CVP is on par with provincial requirements.
• Ensure alignment of EAD strategic plans with the bank’s focus areas to maximize value.
• Accountability:  People Management
• Ensure the development of a high-performing team through embedding formal. Performance Development and formal/informal coaching and mentoring as appropriate.
• Instill a culture of rigorous and robust performance management and recognition within the team to drive continual improvement and efficiency.
• Identify and execute on training and development needs for managers and ensure they do the same for their teams. 
• Conduct regular succession planning and talent management sessions to ensure ongoing development and improvement of the team.
• Develop, maintain and execute a recruitment pipeline to grow and develop the team, aligned to the group HR capability and processes and well as the approved provincial workforce plans.
• Serve as the second level escalation point for all grievances raised within the business unit.
• Develop appropriate action items to address employee survey outcomes as appropriate for the business unit and province.
• Ensure a positive employee experience and to support the group’s ambitions to become the employer of choice.
• Accountability:  Operations management, Governance and Control
• Liaise closely with the sales enablement function to ensure effective alignment and provision of:
• Business Continuity
• Sales and support process mapping and documentation
• Advice process support and governance 
• Analyse effectiveness of processes and systems in use in the province and decide on the improvements to be implemented. 
• Ensure the provincial staff complete all compliance/regulatory training and attestations and sign off for the EAD area.
• Escalation of deviations of policies and procedures to applicable risk, product and process owners, ensure appropriate consequence management is conducted in response to any breaches.
• Ensure the effective management and execution of the JML processes in respect of on/off boarding, systems and physical access control.
• Accountability:  Customer Service 
• Engage regularly with the customer experience capability to gain insights and understanding into service-related issues, trends, performance and resulting actions.
• Work with managers to resolve all escalations of client queries and/or complaints within the agreed turnaround times. 
• Facilitate collaboration between managers to share information on common gaps and quality issues in service delivery.
• Monitor volumes and nature of complaints/queries received to ensure that customer service standards are upheld at a high level. Work with managers to develop corrective actions for recurring issues and request in-depth investigations take place. 
• Liaise closely with the product support teams to monitor turnaround times, support agreements, issue management and performance overview in accordance with agreed service level agreements and product interlocks. 

Education

• NQF Level 7: B Degree
• BCom Degree
• BCom Accounting/Legal NQF Level 7
• CFP (Preferred)

Required Experience

• 15 years working experience in the financial services industry. 
• 8 – 10 years’ experience in a Senior Management / Executive level in an insurance business/service sales environment 
• 5 years’ experience in managing Insurance Sales business at a senior management role.

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Job Summary

• We are looking for a skilled COBOL Developer to join the Branch Forex team as a Specialist Product Engineer who will be responsible for designing, developing, maintaining, and enhancing our COBOL-based software system. Someone who is interested in expanding their current developer base with API Rest development.
• This role will involve working closely with cross-functional teams, analyzing business requirements, designing solutions, and implementing COBOL code to deliver reliable and efficient software.

Job Description

Roles and responsibilities

• Collaborate with business analysts, system architects, and other team members to understand and analyze business requirements.
• Participate in requirements gathering, design discussions, and technical meetings to contribute to the overall software development process.
• Develop and maintain COBOL applications, adhering to coding standards, best practices, and project guidelines.
• Design, code, test, debug, and document COBOL programs and modules.
• Conduct unit testing and support system testing to ensure the quality and functionality of developed applications.
• Troubleshoot and resolve defects or issues in existing COBOL applications, providing efficient and effective solutions.
• Collaborate with other developers and team members to ensure smooth integration and interoperability of COBOL systems with other components and platforms.
• Keep up to date with industry trends, advancements, and best practices related to Software development on Mainframe including consuming and creating REST API’s.
• Provide technical support and assistance to end-users, addressing questions or concerns related to production Incidents.
• Follow software development lifecycle processes and contribute to process improvements and optimizations.
• Basic GL knowledge.

Critical Skills

• Min 5 years hands on software development experience 
• Strong analytical and problem-solving skills, with an attention to detail and a systematic approach to troubleshooting and debugging.
• Excellent collaboration and teamwork abilities, with the capacity to work effectively with cross-functional teams.
• Good communication skills, both verbal and written, to effectively convey technical concepts and information.
• Ability to analyze complex business requirements and translate them into technical designs and code.
• Self-motivation and the ability to work independently, managing, and prioritizing tasks effectively.
• Proficiency in COBOL programming language, with a solid understanding of COBOL standards and best practices.
• Strong commitment to quality, with a focus on delivering reliable and maintainable COBOL applications.
• Adaptability to work in a fast-paced environment, handling multiple tasks and meeting project deadlines.
• Strong understanding of mainframe technologies, such as IBM z/OS Connect, JCL, VSAM, and IMS DC.
• Hands-on experience with Confluence, Service Now and Jira.
• Experience working on Agile projects.

Technical Skills

• Solid understanding of COBOL programming language and its features, syntax, and constructs.
• Experience with COBOL development tools and utilities, such as COBOL compilers, debuggers, and code editors.
• Familiarity with mainframe systems and technologies, including JCL (Job Control Language), VSAM (Virtual Storage Access Method), IBM z/OS Connect and ISPW.
• Knowledge of database systems, such as DB2, and proficiency in SQL (Structured Query Language).
• Understanding of file handling and batch processing concepts in a COBOL environment.
• Familiarity with version control systems and configuration management tools used in COBOL development.
• Basic knowledge of testing methodologies and tools for COBOL applications, including unit testing and integration testing.
• Awareness of performance optimization techniques for COBOL applications.
• Knowledge of software development lifecycle processes and methodologies.
• Working knowledge of Service Now for incident and change request Management.

Education

• Bachelor's Degree: Information Technology

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Job Summary

• Optimise the profit and economic value of portfolios of Small Business key account clients requiring low to medium complexity commercial banking requirements by focusing: a) origination efforts to quire new clients; b) cross-sell to existing client base; c) coverage efforts to service clients in accordance to the segment CVP

Job Description

• Relationship Management: Own the primary relationship with the client by being the client’s main contact point for all corporate and investment banking needs. |
• Client Solutioning: Take overall accountability for service delivery by setting the rules of engagement for the cross functional team, which includes Transactional Banker, Credit Analyst, Segment Support Client Control Team, Client Service Consultant & Product & Sector teams. |
• Manager Risk Assessment: Take ownership of the portfolio's risk management by ensuring a good understanding of both the Bank's and the clients regulatory and compliance environments | : | : | : | : | :

Education

• Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

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Job Summary

• Provide superior, seamless customer experience and offering suitable solutions to meet client needs. Utilise technology and leverage the virtual omni-channel environment, to deliver service in an efficient and cost-effective manner. Perform banking duties and oversee the financial activities for business and individual customers.

Job Description

• Income Growth and Financial Targets: Ensure a deep understanding of client's working capital cycle and business needs to provide appropriate solutions. Drive achievement of targets as per individual scorecard.   
• Customer Focus: Proactively drive acquisition and cross-sell initiatives through re-engagement processes. Ensure service and complaints resolution are within acceptable service level agreements.
• Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards.  
• Collaboration: Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.

Education

• Higher Diplomas: Business, Commerce and Management Studies (Required)