In 1988 Risk Benefit Solutions (RBS) started out as a small proprietorship. A little over 20 years on - it’s now one of the largest fully fledged financial services advisory firms in southern Africa. Our services cover a broad spectrum of needs including Insurance Broking, Risk Management, Corporate Risk Advisors, Employee Benefit Administrators and Consul...
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Role Purpose
- The Personal Lines Underwriter provides effective and efficient underwriting services to support business strategy, retain existing clients, and secure new business. This role ensures compliance with company standards, regulatory frameworks, and quality assurance processes while delivering a positive client experience.
What You’ll Be Responsible For
Financial & Business Performance
- You will help meet new business and binder fee targets, retain existing clients, and contribute to minimising general expenses. Your decisions and actions will directly support the company’s financial objectives and growth strategy.
Client & Stakeholder Engagement
- Clear, timely, and professional communication with clients, account executives, and insurers is essential.
- You will build and maintain strong relationships, keep clients informed, and ensure client satisfaction targets are consistently met.
Underwriting & Business Processes
- You will manage the end-to-end underwriting process for new business, renewals, endorsements, re-broke policies, cancellations, and refunds.
- This includes conducting risk assessments, analysing client portfolios, obtaining and assessing insurer quotes, rating policies, arranging valuations and reinsurance, issuing premiums, and maintaining accurate electronic and hard-copy records.
- You will also handle cancellations and refunds in line with company processes, ensure upselling opportunities are maximised, and escalate or report suspected fraud or misrepresentation.
Learning, Growth & Collaboration
- You will live the RBS values in your daily work, contribute to team knowledge sharing, and pursue continuous self-development.
- Achieving your own development objectives while maintaining productivity and quality assurance targets is key to success in this role.
Job Requirements
What you’ll need
Minimum Qualifications & Skills
- Matric or equivalent
- FAIS compliant
- Computer literate
- Excellent communication and customer service skills
Minimum Experience
- 2 years in a client services environment
- 3 years as a Personal Lines Underwriter
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Role Purpose
- The Commercial Lines Underwriter provides effective and efficient underwriting services for commercial clients, supporting the business strategy by retaining existing clients and securing new business. This role ensures compliance with company standards, regulatory frameworks, and quality assurance processes, while delivering a high-quality client experience.
What you'll be responsible for
Financial & Business Performance
- You will actively minimize cancellations and contribute to meeting client retention targets. Your work will support the company’s financial goals by applying sound underwriting decisions and managing risks effectively.
Client & Stakeholder Engagement
- Professional, accurate, and timely communication with clients, account executives, and insurers is central to this role.
- You will build strong, mutually beneficial relationships and ensure client satisfaction targets are consistently achieved.
Underwriting & Business Processes
- You will manage the end-to-end underwriting process for new business, renewals, endorsements, and re-broke policies, as well as handle cancellations.
- This includes addressing general enquiries, assessing cover and product requirements, rating policies, and maintaining accurate records.
- You will adhere to company quality standards, regulatory frameworks, and internal mandates, while contributing to team projects and maintaining productivity targets.
Learning, Growth & Collaboration
- Living the RBS values, pursuing continuous self-development, and achieving personal development objectives are expected.
- You will also share knowledge with the team and ensure that productivity and quality assurance standards are consistently met.
Job Requirements
What you'll need
Minimum Qualifications & Skills
- RE5
- FAIS compliant (credits and/or full qualification)
- Excellent communication and customer service skills
- Strong attention to detail
Minimum Experience
- Minimum 3 years as a Commercial Lines Underwriter (medium to large commercial accounts)
- Minimum 3 years’ experience at a short-term insurance brokerage
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Purpose of the Role
- This role exists to support our business strategy by delivering efficient, accurate and professional claims administration. You will serve as a key point of contact for clients, account executives, and insurers, ensuring every claim is managed with care, consistency, and compliance.
What You’ll Be Responsible For
Financial Stewardship
- You will actively contribute to keeping claims costs and general expenses under control by applying sound judgement, policy knowledge, and efficient administration throughout the claims lifecycle.
Client & Stakeholder Engagement
- You’ll maintain clear, timely and professional communication with all stakeholders. Building strong, respectful relationships with clients and account executives is essential, as is ensuring clients remain informed on every step of their claim. Your contribution will help the team meet client satisfaction targets.
Claims Administration & Process Management
- You’ll manage the end-to-end claims process in line with company standards and regulatory requirements. This includes receiving notifications, collecting documentation, applying policy terms and conditions, and keeping systems and internal stakeholders updated.
- Where applicable, you will appoint assessors, obtain service provider quotes, arrange approvals and payments, and facilitate all communication between insurer and client.
- You’ll assess claims within your mandate and escalate those that exceed it.
- Recoveries, follow-ups, and fraud or dishonesty concerns will be handled promptly and accurately.
- Overall, you are responsible for ensuring productivity targets are met, records are well maintained, and that you contribute to improving team processes and performance.
Learning & Growth
- You are expected to embody RBS values in your daily work and pursue continuous development to stay current, capable and effective in the role.
Job Requirements
What You’ll Need
Qualifications & Skills
- Matric or equivalent
- RE5
- FAIS-appropriate qualification/credits
- Strong computer literacy (CIMS advantageous)
- Excellent written and verbal communication skills
Experience
- At least 3 years’ Personal Lines and Commercial claims experience.
go to method of application »
Purpose of the Role
- This role exists to support our business strategy by delivering efficient, accurate and professional claims administration. You will serve as a key point of contact for clients, account executives, and insurers, ensuring every claim is managed with care, consistency, and compliance.
What You’ll Be Responsible For
Financial Stewardship
- You will actively contribute to keeping claims costs and general expenses under control by applying sound judgement, policy knowledge, and efficient administration throughout the claims lifecycle.
Client & Stakeholder Engagement
- You’ll maintain clear, timely and professional communication with all stakeholders. Building strong, respectful relationships with clients and account executives is essential, as is ensuring clients remain informed on every step of their claim. Your contribution will help the team meet client satisfaction targets.
Claims Administration & Process Management
- You’ll manage the end-to-end claims process in line with company standards and regulatory requirements. This includes receiving notifications, collecting documentation, applying policy terms and conditions, and keeping systems and internal stakeholders updated.
- Where applicable, you will appoint assessors, obtain service provider quotes, arrange approvals and payments, and facilitate all communication between insurer and client.
- You’ll assess claims within your mandate and escalate those that exceed it.
- Recoveries, follow-ups, and fraud or dishonesty concerns will be handled promptly and accurately.
- Overall, you are responsible for ensuring productivity targets are met, records are well maintained, and that you contribute to improving team processes and performance.
Learning & Growth
- You are expected to embody RBS values in your daily work and pursue continuous development to stay current, capable and effective in the role.
Job Requirements
What You’ll Need
Qualifications & Skills
- Matric or equivalent
- RE5
- FAIS-appropriate qualification/credits
- Strong computer literacy (CIMS advantageous)
- Excellent written and verbal communication skills
Experience
- At least 3 years’ Personal Lines and Commercial claims experience.
go to method of application »
Purpose of the Role
- This role exists to support our business strategy by delivering efficient, accurate and professional claims administration. You will serve as a key point of contact for clients, account executives, and insurers, ensuring every claim is managed with care, consistency, and compliance.
What You’ll Be Responsible For
Financial Stewardship
- You will actively contribute to keeping claims costs and general expenses under control by applying sound judgement, policy knowledge, and efficient administration throughout the claims lifecycle.
Client & Stakeholder Engagement
- You’ll maintain clear, timely and professional communication with all stakeholders. Building strong, respectful relationships with clients and account executives is essential, as is ensuring clients remain informed on every step of their claim. Your contribution will help the team meet client satisfaction targets.
Claims Administration & Process Management
- You’ll manage the end-to-end claims process in line with company standards and regulatory requirements. This includes receiving notifications, collecting documentation, applying policy terms and conditions, and keeping systems and internal stakeholders updated.
- Where applicable, you will appoint assessors, obtain service provider quotes, arrange approvals and payments, and facilitate all communication between insurer and client.
- You’ll assess claims within your mandate and escalate those that exceed it.
- Recoveries, follow-ups, and fraud or dishonesty concerns will be handled promptly and accurately.
- Overall, you are responsible for ensuring productivity targets are met, records are well maintained, and that you contribute to improving team processes and performance.
Learning & Growth
- You are expected to embody RBS values in your daily work and pursue continuous development to stay current, capable and effective in the role.
Job Requirements
What You’ll Need
Qualifications & Skills
- Matric or equivalent
- RE5
- FAIS-appropriate qualification/credits
- Strong computer literacy (CIMS advantageous)
- Excellent written and verbal communication skills
Experience
- At least 3 years’ Personal Lines and Commercial claims experience.
Method of Application
Use the link(s) below to apply on company website.
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