Junior Specialist - FICA Consultant - JHB at Absa Group Limited (Absa)

Job Description

Client Remediation and Refresh

• Responsible for all remediation of Home Loans clients
• Perform gap analysis or transactional analysis for all clients
• Work with frontline colleagues to implement the relevant client contact strategy for the segment(e.g. via e-mail/SMS/Telephone etc.)
• Perform client reviews on anniversary refresh as per AML Customer Lifecycle Standard
• Update all relevant systems to ensure clients are fully remediated
• Team Work and Self Development
• Be an active participant in meetings and provide suggestions for ways of improving client service
• Share best practices and specialist knowledge with the team to improve service delivery
• Create supportive relationships with colleagues and create a sense of team spirit
• Keep abreast of relevant training to the role including own regulatory training completion by due date
• Maintain and continuously look for opportunities to further develop skills and knowledge base
• Build a sound understanding of Relationship Banking knowledge
• Demonstrate willingness and ability to perform to the very best to ensure personal alignment to Absa values and vision.

Education and experience required/Recommend

• Minimum NQF Level 6 or equivalent qualifications
• 2-3 years Banking experience with at least 1 years exposure in regulatory related functions

Knowledge and skills:

• General banking understanding (including client and product knowledge)
• Good understanding of KYC methodology , and regulatory framework
• Knowledge of Remediation and Refresh Standards
• Understanding of quality standards
• Strong interpersonal and relationship skills

Education

• Higher Diplomas: Business, Commerce and Management Studies (Required)