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Absa Group Limited (Absa) has forged a new way of getting things done, driven by bravery and passion, with the readiness to realise the possibilities on our continent and beyond.
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Job Description
- Assist in conducting credit risk analysis on all issuers that are traded by the desk including potential issuers
- Maintenance of credit opinion on names
- Give regular updates to the trading team on issuers financial and operational performance
- Write credit reviews and pre-auction reviews to be distributed internally and externally
- Create sector dashboards to give an overview picture of the sector and update that on a regular basis
- Rank issuers by relative value based on credit metrics and other key fundamentals relevant to the industry
- Monitor financial results and keep track of results releases
- Be able to flag risks when you see them
- Have client engagements where you can discuss and give educated views on issuers
- Work closely with sales team in client engagements
- Write credit notes to be distributed to external clients on a regular basis
- Contribute to monthly trading reports distributed by traders
- Provide internal traders and external clients with trade ideas where you see opportunities
- Actively manage the proprietary book and track its performance.
- Effectively communicate the role of Credit Trading and the Credit Strategist to all relevant internal and external stakeholders .
- Develop and maintain good working relationships and a professional profile with internal and external business partners
- Maintenance of credit opinion on names
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
go to method of application »
Key accountabilities
Planning and Growth
- Accountable for achievement of sales performance objectives in terms of sales target achievement for Inclusive Banking, Entry Level and Bulk Acquisition Sales, in the B2C environment.
- Deliver sales and service delivery targets within the assigned areas of responsibility
- Collaborate on sales opportunity leads across business disciplines (RB, CIB, Physical Channels)
- Take Accountability for end-to-end fulfilment of sales execution within prescribed sales standards, and actively drive scheme penetration for EVP Schemes to deliver on sales and service targets for the region
- Actively contribute to Regional Sales strategy and plans
- In conjunction with ES RM/TL, proactively devise weekly plans and activities to drive sales growth
- Proactively identify cross sell opportunities partnering with colleagues to deliver these effectively in the assigned area
- Actively monitor, and take accountability, for own sales and service performance across the region and proactively identify opportunities to improve sales and service delivery or enlist coaching and support where necessary to do so
- Establish networks within the defined area to enlist opportunities for Absa presence at key events and forums in line with the regional or area plans
- Identify and prospect future potential clients turning leads into real business opportunities
- Leads Management – proactive utilisation and conversion of assigned leads
- Provide relevant and insightful feedback to product and performance teams on initiative mechanics and client feedback to drive enhancements in sales and service
- Proactively engage existing clients on new products and services and migration strategies in alignment with One Absa business objectives
- Actively mine EVP Schemes to deliver on sales and service targets for the region
- Effective sales execution planning (activities, time management, resources, travel etc.)
- Ensure you act in line with the External Sales Disciplines and New Ways of Work
- Higher dependency on New to Bank (NTB) and New to Transact (NTT) Acquisition
- Identify and Execute Campaign Management to execute on business growth
- Daily sales planning to align to attainment of benchmarked core sale efficiencies
- Strategic Time Management: apply and reflect on time management plan
Customer and Stakeholder Management
- Proactive understanding and assessment of customer segment to support sales and activity planning and sales
- Proactively engage customers on needs analysis, as well as products and services and then enable the delivery of an end-to-end client solution through a thorough understanding of Absa products and customer needs
- Proactively resolve client queries, concerns and complaints, with focus on first point of contact resolution
- Ensure a holistic service and customer experience, as a standard, for all clients aligned to the overall external sales team process and methodology.
- Positively contribute to customer experience score levels to attain >92%
- Customer Relationship Management - Participate in client engagement routines (planned visits) for improved sales and service delivery
- Act as a Brand Ambassador in all client and business activities
Colleague
- Actively contribute to ES Team and Region in all activities
- Monitor Individual Sales Performance and support peers towards attainment of Team performance
- Identify process efficiencies and share best practices in the External Sales team
- Proactively network & research to stay current on key areas of expertise and to support business/sales growth initiatives
- Live the Absa Values and support colleague engagement through positive and collaborative team behaviour
Risk and Regulatory Management
- Ensure all policies and procedural, regulatory and compliance requirements are fully adhered to, at all times
- Ensure the effective use and management of devices and resources availed to execute role requirements. (E2E Mobility device & accessories, marketing collateral etc. Including systems & software updates.)
- Ensure appropriate product and service solutions are provided to customers through quality consultations e.g no mis-selling
- Apply effective governance & controls in execution of sales (quality documentation etc.) of sales and service delivery for the portfolio
- Keep updated on all regulatory requirements and changes in business and apply appropriate requirements and sales standards/practices.
- Aligned sales activity, sales and service reporting and migration planning
- Devise and apply accurate reporting to support sales planning and activities
Education
- Bachelor's Degree: Banking
go to method of application »
Key accountabilities
Planning and Growth
- Accountable for achievement of sales performance objectives in terms of sales target achievement for Inclusive Banking, Entry Level and Bulk Acquisition Sales, in the B2C environment.
- Deliver sales and service delivery targets within the assigned areas of responsibility
- Collaborate on sales opportunity leads across business disciplines (RB, CIB, Physical Channels)
- Take Accountability for end-to-end fulfilment of sales execution within prescribed sales standards, and actively drive scheme penetration for EVP Schemes to deliver on sales and service targets for the region
- Actively contribute to Regional Sales strategy and plans
- In conjunction with ES RM/TL, proactively devise weekly plans and activities to drive sales growth
- Proactively identify cross sell opportunities partnering with colleagues to deliver these effectively in the assigned area
- Actively monitor, and take accountability, for own sales and service performance across the region and proactively identify opportunities to improve sales and service delivery or enlist coaching and support where necessary to do so
- Establish networks within the defined area to enlist opportunities for Absa presence at key events and forums in line with the regional or area plans
- Identify and prospect future potential clients turning leads into real business opportunities
- Leads Management – proactive utilisation and conversion of assigned leads
- Provide relevant and insightful feedback to product and performance teams on initiative mechanics and client feedback to drive enhancements in sales and service
- Proactively engage existing clients on new products and services and migration strategies in alignment with One Absa business objectives
- Actively mine EVP Schemes to deliver on sales and service targets for the region
- Effective sales execution planning (activities, time management, resources, travel etc.)
- Ensure you act in line with the External Sales Disciplines and New Ways of Work
- Higher dependency on New to Bank (NTB) and New to Transact (NTT) Acquisition
- Identify and Execute Campaign Management to execute on business growth
- Daily sales planning to align to attainment of benchmarked core sale efficiencies
- Strategic Time Management: apply and reflect on time management plan
Customer and Stakeholder Management
- Proactive understanding and assessment of customer segment to support sales and activity planning and sales
- Proactively engage customers on needs analysis, as well as products and services and then enable the delivery of an end-to-end client solution through a thorough understanding of Absa products and customer needs
- Proactively resolve client queries, concerns and complaints, with focus on first point of contact resolution
- Ensure a holistic service and customer experience, as a standard, for all clients aligned to the overall external sales team process and methodology.
- Positively contribute to customer experience score levels to attain >92%
- Customer Relationship Management - Participate in client engagement routines (planned visits) for improved sales and service delivery
- Act as a Brand Ambassador in all client and business activities
Colleague
- Actively contribute to ES Team and Region in all activities
- Monitor Individual Sales Performance and support peers towards attainment of Team performance
- Identify process efficiencies and share best practices in the External Sales team
- Proactively network & research to stay current on key areas of expertise and to support business/sales growth initiatives
- Live the Absa Values and support colleague engagement through positive and collaborative team behaviour
Risk and Regulatory Management
- Ensure all policies and procedural, regulatory and compliance requirements are fully adhered to, at all times
- Ensure the effective use and management of devices and resources availed to execute role requirements. (E2E Mobility device & accessories, marketing collateral etc. Including systems & software updates.)
- Ensure appropriate product and service solutions are provided to customers through quality consultations e.g no mis-selling
- Apply effective governance & controls in execution of sales (quality documentation etc.) of sales and service delivery for the portfolio
- Keep updated on all regulatory requirements and changes in business and apply appropriate requirements and sales standards/practices.
- Aligned sales activity, sales and service reporting and migration planning
- Devise and apply accurate reporting to support sales planning and activities
Education
- Bachelor's Degree: Banking
go to method of application »
Job Description
- Financial Goals Business Risk Customer Satisfaction Colleague Support
Education
- Further Education and Training Certificate (FETC)
go to method of application »
Job Description
- Risk and Control: Perform quarterly risk and control assessments, front to back for allocated business
- Treasury Execution: Execute a wide array of product: Interest Rate Swaps, Bonds, Repos and FRNS
- Stakeholder Management: Maintain professional relationship with stakeholders
- Development of Technical and Product Knowledge: Proactively increase technical skills through active research
- Projects: Execute allocated projects
- Team management: Manage a team
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
go to method of application »
Key accountabilities
- Perform advanced actuarial production processes under limited supervision to support sound management of business performance and financial risk.
Processes may include:
1. Analytics and financial reporting to ensure accurate financial reporting and support management decision making:
- Preparation and analysis of data as inputs to actuarial calculations such as reserving
- Production of management information
- Production of experience analyses as an input for basis setting / pricing exercises; setting of valuation and pricing bases
- Production of actuarial exercises such as reserving, capital, and pricing
- Production of analysis of earning, risk reporting and analytics, and inputs to forecasting and planning processes
2. Product development and management to enable business performance and drive customer value, including:
- Production of competitor research and understanding of the landscape and technical product analysis as inputs to product design
- Creating advanced product design, formulation of product specifications and implementing major product enhancements
3. Running models to ensure accurate financial reporting and support management decision making at an advanced level:
- For inputs to processes such as reserving, capital, pricing or business case modelling
- Development of and maintenance of advanced spreadsheet models which may include planning and capital and risk modelling
- Development of and maintenance of actuarial open platform software models
4. Coordination of a committee / forum to enable business and risk management execution and oversight for a sound control environment and:
- Understand and deliver requirements of internal stakeholders, within the same business unit
- Understand and deliver requirements of internal stakeholders, not within the same business unit i.e. Risk, Group
5. People management responsibilities to support talent development and business resilience
- May have 1 to 2 junior direct reports
Education
- Bachelor's Degree: Actuarial Science
go to method of application »
Job Description
- Coach Lean-Agile methods and mindsets to leaders, teams, and Scrum Masters
- Facilitate and supports execution of PI Planning
- Help teams with feature estimation and the aggregation of estimates for larger pieces of work like capabilities and epics by planning and ensuring the vision, roadmap, and program backlogs are ready.
- Drive the improvement of the flow of work.
- Assist in the management of risks, dependencies, and roadblocks.
- Promote DevOps principles inside the organization to aid in the design and continuous enhancement of a continuous delivery pipeline
- Drive continuous improvement, collect program flow measurements and other important metrics.
- Assist in the management of risks and dependencies.
- Encourage teamwork as well as System and Solution collaboration.
- Evaluate the Development Operations and improvise workflow.
- Encourage people to use Agile best practices and methods.
Qualifications:
- Information Technology Degree.
- Certification (RTE/Scum Master)
Experience:
- Good understanding of Agile working practices and LEAN and SCRUM proficiency and working collaboratively across teams
- Experience with Agile Methodology and implementation of Agile and facilitating Lean-Agile Programme.
go to method of application »
Key Accountabilities
Accountability: Commercial Delivery
- Deliver the 3rd Party Supply chain, for a defined portfolio of business processes that supports the delivery of the agreed products & services, together with any future strategies or developments as determined by the contracted agreement.
- Work with suppliers to develop strategies in order to deliver quantifiable benefits to the business
- Act as an interface for the suppliers/performance partners in order to provide services to the Bank
- Assist Management to deliver alignment between business and category objectives and strategy for the specific supplier
- Assist with the delivery of targeted benefits to cover cost reduction, cost avoidance, quality, service, innovation and revenue generation financial deliverables as agreed & must contribute to growth of absolute profit and strategy for the specific supplier
- Deliver compliance to the Group Procurement and External Supplier Management Standard
- Process data accurately for commodity/supplier and ensure compliance with Records Management implemented processes
- Review business drivers and translate into value adding Procurement strategies in order to meet stakeholder requirements
- Obtain stakeholder sign-off to all agreed Sourcing and Supplier Management benefits negotiated
- Undertake supplier and product rationalization reviews with the business, develop appropriate strategies and gain stakeholder approval/budget allocation
- Obtain and cascade relevant information and analytics to conduct reviews that drives business improvement
- Ensure that supplier contracts drive performance against quantified business needs and continuous improvement through the creation of services schedules and assist in negotiating where applicable
- Ensure that supplier contracts comply with applicable regulatory requirements by reviewing on an annual basis in conjunction with Business area and Absa Legal
- Review supply market and supplier research and deliver potential cross functional strategies that are innovative to the supplier
- Drive supplier and product/service rationalization initiatives and ensure that specifications/functionality are fit for purpose
- Schedule and participate in formal Supplier Relationship Management Reviews across all business needs including cost management, development, technology road-mapping, productivity etc.
- Design and implement supply base capability communications via internet, binder or supplier road shows.
- Submit weekly status updates on all projects/suppliers within category
- Facilitate contract administration process for all suppliers within category and ensure that the central repositories hold the latest contracts and Change Control Notes (CCNs)
- Instruct suppliers to adhere to Corporate Social Responsibility (CSR) and Business Continuity Management (BCM) requirements
- Manage supply dependencies and interactions effectively up to senior level throughout the sourcing life cycle, internally with clients, colleagues and external Suppliers
- Ensure the effective Handover of commercial arrangements into live operation post contract award
- Ensure appropriate engagement of internal legal resource and control their input to meet business and sourcing requirements
- Ensure Contracts within own Category are renewed on time
Accountability: Stakeholder Management
- Develop stakeholder relationships using effective communication plans and forums
- Create supplier/business forums to promote proposals regarding innovation, cost saving ideas, product or service and process improvement opportunities
- Meets with Stakeholder business executives to discuss impact of supply chain strategic development on overall business and to develop forward-thinking supply chain strategies
- Influences the industry or marketplace for complex categories; engages with market leaders
- Partners with suppliers in forward- thinking strategic development and relationship building.
Accountability: Compliance
- Ensure compliance to Policy and Contract is maintained for Suppliers within own Category
- Ingest daily SRM Activities from conception to final product
- Ensure compliance with internal policies and procedures e.g. GPP, ERMF, Sanctions, HR Policies, Gift Registers, Code of Conduct etc. by keeping abreast of new developments and developing, implementing and monitoring appropriate control measures
- Liaise with internal and external compliance functions, e.g. Internal Audit, Group Compliance in order to stay up to date with developments in the Risk environment
- Manage risk by ensuring that financial policies and procedures, regulatory and statutory requirements are being complied with
Education and Experience Required
- NQF Level 6: B Degree
- B degree or equivalent Diploma in Supplier Chain Management
- Three (3) Years of Procurement and Supply Chain Strategy
- Three (3) years Supplier and Contract Management
- Three (3) years Strategic sourcing and commodity management Preferred
- Studying towards MCIPS qualification- NQF Level 7 Honours Degree in Purchasing and Supply Chain Management
- Business Process re-engineering
- Drafting of Contracts, VAs, CCNs, FOOs and Legal letters
go to method of application »
Job Description
Accountability area 1: Sales Strategy
- Responsible for the overall Absa Insurance Company (AIC) strategy and execution through effective partnering with the relevant stakeholders, both internal and external in alignment with the BU and Cluster objectives.
- Develop plans to penetrate and expand the targeted segments and market opportunities.
- Drive profitable growth through fostering closer alignment with the open market.
- Identify and implement relevant strategic, tactical, and other support interventions to meet objectives.
- Identify appropriate products for distribution and give input into product development.
- Understand the customer and partner needs to develop and drive the customer and partner propositions across the relevant segments and Regions.
- Manage the key inter-relationships / dependencies between the overall sales planning, execution functions residing within business and enablement functions to ensure alignment between functional areas and overall AIC and to ensure that the overall business strategy, together with the key measurements are delivered and realised.
- Driving communication for the formal Sales Agenda and key themes across the business at different Management layers / audiences at the various Exco, Manco, meetings and at the various Forums to ensure alignment across the AIC community.
- Establish value-based strategy for all leads and sales opportunities within Absa Insurance Company across all portfolios.
- Provide business insights based on trends, competitor offerings and global best practices as it relates to Absa Insurance Company .
- Contribute as a key ExCo member to the overall agenda internally and with external stakeholders, ensuring that the AIC agenda is appropriately managed and reported to all requisite stakeholders, in particular the Absa Insurance Company ExCo.
Accountability 2: Stakeholder Management
- Identify and cultivate strategic partnerships that enhance distribution network.
- Actively promote and manage the collaborative engagement of internal and external stakeholders, including regulators, suppliers, clients, service providers, business partners and other Absa entities
- Pro-actively drive up the integration into the different areas of the bank to achieve sustainable profitable growth.
- Build and develop relationships across the Absa Group with various stakeholders with the intention of improving collaboration to maximize business growth.
- Accountable to lead and drive up the visibility and clearly communicate the STI value proposition to PSC and Absa Group colleagues and customers.
- Foster collaboration with Bank stakeholders to jointly identify partnership opportunities to benefit the wider franchise and drive- up growth.
Accountability 3: Client-Driven Innovation and Growth
- Stay abreast of industry trends and role players and ensure that AIC is well-positioned to provide competitive and industry-leading products and services.
- Provide input into the overall AIC experience.
- Strategically influence the development of products and services that meet or exceed customer needs and expectations, creating stakeholder value.
- Build and maintain trusting relationships with key customers, clients, partners, and stakeholders.
- Identify technology solutions to streamline sales processes and leverage technology solutions to enhance efficiencies.
Accountability 4: Data Monetisation
- Consider the explicit use of data and its inherent value to explore opportunities, plan and guide all decisions for execution.
- Use data to obtain a quantifiable economic benefit for the area of accountability, leveraging internal or indirect capacity to make measurable business performance improvements and inform decisions accordingly.
Accountability 5: People Management
- Create an innovative, high-performance culture.
- Set up clear plans to grow talent by supporting them to make the transition to Exco succession bench.
- Ensure effective implementation of group standards for formal Performance Development.
- Working with the People Lead and other executives, develop a learning and development strategy that will address the current and future business needs.
- Ensure there is a clear plan to support the enterprise and BU transformation objectives and ensure this is implemented.
- With the support from the People Lead, establish a clear plan to attract and retain diverse talent to support business ‘s current and future needs.
- Working with the People Lead and your senior management team, ensure that the key insights from the EOS are understood in detail and clear remedial plans are implemented.
Accountability area 6: Risk Management, Governance and Control
- Maintain a BU Risk Dashboard and ensure adequate controls are in place for the BU to remains at acceptable risk appetite.
- Enforce a culture of proactive compliance and risk management at all levels within the BU.
- Work with the Risk & Governance team to determine action plans to effectively reduce and manage risk related to audit findings, Compliance and Risk issues.
- Actively drive the closure of actions and review the issue assurance testing conducted on all closed items.
- Actively monitor the timely completion of Group Compliance assessment and training within the BU
- Ensure compliance with all the applicable banking and insurance regulatory laws, standards, and best practices.
- Implement appropriate systems and controls in accordance with approved risk appetite and consistent with internal policies and procedures, both from a Banking and Insurance regulations perspective
- Address any identified inadequacies or gaps in the control environment and timeously escalate same through the Absa governance structures, were material and justifiable.
Education
- Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)
go to method of application »
Job Description
Accountability: Strategy Formulation and Execution
- Identify strategic role players and stakeholders and engage all stakeholders, role players and industry forums to understand changes to strategy, regulations, and markets.
- Set and communicate a long-term strategy that clearly articulates strategic targets and metrics to align the delivery of the agreed strategy against the AIC strategic objectives and targets and shareholder expectations.
- Translate the broad STI strategy to drive the alignment of and integration of strategy across the value chain.
- Set and oversee the execution of the business strategy, with enablement , strategic change and risk and governance capabilities across the business unit.
- Work closely with the CFO to manage and optimize financial performance, including budgeting, forecasting and cost control.
- Identify opportunities for improved financial outcomes.
- Ensure compliance with regulatory requirements and financial best practices.
Accountability: Customer Primacy
- Provide business insights based on market trends, competitor offerings and global best practices as it relates to Short Term Insurance .
- Display, portray, and translate a deep understanding of market shifts and competitive positioning from a capability insights perspective and devise plans that will support prioritisation efforts.
- Build and sustain a culture that aligns with the AIC experience to deliver the target customer experience and financial performance.
- Contribute as a key ExCo member to the overall agenda internally and with external stakeholders, ensuring that the AIC agenda is appropriately managed and reported to all requisite stakeholders, in particular the STI ExCo.
Accountability: Sustainable Growth
- Influence, integrate and guide the AIC growth ambitions within the operations space.
- Through delivery and execution, perform an active role with the mandate to increase the overall contribution to AIC’s performance.
- Partner with executive bodies (Product owners and strategy functions) internally to align on strategic objectives. Translate objectives into delivery pipeline requirements to ensure appropriate insights and that adequate business ownership and buy-in are created to realise the overall strategy.
Accountability: Client-Driven Innovation and Growth
- Stay abreast of industry trends and role players and ensure that AIC is well-positioned to provide competitive and industry-leading products and services.
- Provide input into the overall AIC experience.
- Strategically influence the development of products and services that meet or exceed customer needs and expectations, creating stakeholder value.
- Build and maintain trusting relationships with key customers, clients, partners, and stakeholders.
Accountability: Operational Effectiveness
- Drive the development and tracking of tactical plans and scorecards and take corrective actions where required.
- Orchestrate the necessary process to facilitate regular strategic alignment between the various divisions .
- Drive strategic reporting requirements.
- Define AIC projects, track and manage the process, and understand trends and dynamics.
- Provide leadership in engagements with regulatory bodies and represent AIC in key industry associations and forums where applicable.
- Use insights and knowledge gained from high-level reports and analyse complex comparative information to create scenarios to direct strategic intent.
- Plan, direct and control AIC’s operations, strategic change initiatives and control environment ensuring accountability and accurate information flow within AIC.
- Translate strategy into actionable steps for growth, implementing AIC’s goal setting and annual operations planning.
- Oversee company operations and employee productivity, building a highly inclusive culture that ensures team members can thrive and that organisational goals are met.
- Analyse internal operations and identify areas for process enhancement.
- Assist the executive team members in creating, growing, and building a world-class, industry-leading organisation.
Accountability: Good Governance, Risk and Compliance
- Drive the development and implementation of integrated corporate governance and compliance frameworks throughout the department.
- Influence the implementation of effective internal controls system and corporate governance in the functional area of accountability.
Accountability: Data Monetisation
- Consider the explicit use of data and its inherent value to explore opportunities, plan and guide all decisions for execution.
- Use data to obtain a quantifiable economic benefit for the area of accountability, leveraging internal or indirect capacity to make measurable business performance improvements and inform decisions accordingly.
Accountability: Digital Adoption
- Deliberately seek opportunities to digitise, automate and implement solutions for customer primacy, innovation, and operational effectiveness.
- Utilise resources and encourage the use of new technology (software products, apps, websites, etc.) to their fullest potential, and derive maximum value from a digital process or solution.
Accountability: People Management
- Partner with the People & Culture team to ensure the practical and effective implementation of group standards for formal Performance Development.
- Together with line leaders, develop a learning and development strategy that will address the current and future business needs. Ensure that adequate resources are set aside to execute the identified interventions.
- Ensure the establishment and regular update of succession plans for key and high-risk roles.
- Ensure that divisional transformation objectives are incorporated and met.
- With the support from the People partner, interview and recruit direct reports.
- Review workforce plans and reallocate resources where required.
- Approve outcomes of consistency check meetings for performance rating allocations, annual salary increases and any discretionary short-term incentives.
- Review the themes captured by any employee opinion surveys and improve the employee value proposition where possible.
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
go to method of application »
Job Description
- Data Capabilities: Build analytical tools to generate insights, recognise patterns and predict behaviour
- Business Partnership: Present insights/tactical plans to business areas to enable enhancements, new initiatives etc within the specific business being supported, to ultimately enable a better customer experience
- Data Governance and Control: Ensure accuracy of Data collected and ensure Data governance required are met and adhered to
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
go to method of application »
Job Description
- Source Utilisation: Obtain walk in client or data leads from the Bank staff in the branches (Consultants,
- Customer Experience: To provide service excellence and achieve customer satisfaction
- Risk & Control: Ensure that staff members where applicable, i.e. Planner Assistants have a clear
- Manage Sales & Growth Targets: Capture the correct Policy Relevant Information (PRI) number on the EBankpac system On a monthly basis, check the accuracy of the commission statements received from the AIFA Commissions department. Verify that all the PRI numbers reconcile to the commission paid and reflected on the statements
Education
- Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
go to method of application »
Job Description
- Source Utilisation: Obtain walk in client or data leads from the Bank staff in the branches (Consultants,
- Customer Experience: To provide service excellence and achieve customer satisfaction
- Risk & Control: Ensure that staff members where applicable, i.e. Planner Assistants have a clear
- Manage Sales & Growth Targets: Capture the correct Policy Relevant Information (PRI) number on the EBankpac system On a monthly basis, check the accuracy of the commission statements received from the AIFA Commissions department. Verify that all the PRI numbers reconcile to the commission paid and reflected on the statements
Education
- Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
go to method of application »
Job Description
Client Remediation and Refresh
- Responsible for all remediation of Home Loans clients
- Perform gap analysis or transactional analysis for all clients
- Work with frontline colleagues to implement the relevant client contact strategy for the segment(e.g. via e-mail/SMS/Telephone etc.)
- Perform client reviews on anniversary refresh as per AML Customer Lifecycle Standard
- Update all relevant systems to ensure clients are fully remediated
- Team Work and Self Development
- Be an active participant in meetings and provide suggestions for ways of improving client service
- Share best practices and specialist knowledge with the team to improve service delivery
- Create supportive relationships with colleagues and create a sense of team spirit
- Keep abreast of relevant training to the role including own regulatory training completion by due date
- Maintain and continuously look for opportunities to further develop skills and knowledge base
- Build a sound understanding of Relationship Banking knowledge
- Demonstrate willingness and ability to perform to the very best to ensure personal alignment to Absa values and vision.
Education and experience required/Recommend
- Minimum NQF Level 6 or equivalent qualifications
- 2-3 years Banking experience with at least 1 years exposure in regulatory related functions
Knowledge and skills:
- General banking understanding (including client and product knowledge)
- Good understanding of KYC methodology , and regulatory framework
- Knowledge of Remediation and Refresh Standards
- Understanding of quality standards
- Strong interpersonal and relationship skills
Education
- Higher Diplomas: Business, Commerce and Management Studies (Required)
go to method of application »
Job Description
- Financial Goals Business Risk Customer Satisfaction Colleague Support
Education
- Further Education and Training Certificate (FETC)
Method of Application
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