Junior Specialist: Operations (C&B) at Absa South Africa

Job Summary

• Perform Onboarding validation and remediation functions for Relationship Banking clients within the regions.
• This involves ensuring 100% fit-for-processing on-boarding applications, complete all outstanding FICA requests manage restrictive control and special deferrals processes. Perform all client remediation, including refresh of all High risk and PEP clients ensuring that the validation adhere to and upholds the standards required by regulatory and business rules.

Job Description

• Perform Onboarding validation and remediation functions for Relationship Banking clients within the regions. This involves ensuring 100% fit-for-processing on-boarding applications, complete all outstanding FICA requests manage restrictive control and special deferrals processes. Perform all client remediation, including refresh of all High risk and PEP clients ensuring that the validation adhere to and upholds the standards required by regulatory and business rules.
• Accountability: Validation of Client & Product On-boarding [30%]  Comply with Regulatory Risk, Compliance and Governance requirements  Perform the validation for on-boarding applications to ensure compliance  Perform activation of product instructions  Follow-up with relationship bankers to ensure that all the clients with 90 days dispensation are remediated within the set timelines to avoid restrictive control  Ensure that all existing clients identified as High Risk or PEP are re-onboarded in line with the special regulatory standards  Ensure that all service levels agreements with support areas are met or escalated and resolved timeously to enable delivery of acceptable client experience Accountability: Client Remediation and Refresh [50%]  Responsible for all remediation projects ( i.e. PEPs, HRR BOW, HRI, Trigger events, HRR BAU On-boarding, HRR STR - Suspicious Transactions Reporting)  Perform gap analysis and transactional analysis for all clients 90 days prior to remediation date  Work with frontline colleagues to implement the relevant client contact strategy for the regions (e.g. via email/SMS/Visitation/Telephone etc.)  Perform client reviews on anniversary refresh as per RBA (Risk Based Approach) – High, Annually; Medium 3yrs, and Low 5yrs  Update all relevant systems to ensure clients are fully remediated  Ensure remediation of all deregistered entities to minimize the risk of doing business with entities that are non-compliant to Companies Law Accountability: Restrictive Control [10%]  Perform remediation requirements for all clients in/to be placed in restrictive control  Manage the special deferrals within the frontline in line with the governance and approval process Accountability: Team Work and Self Development [10%]  Be an active participant in meetings and provide suggestions for ways of improving client service  Share best practices and specialist knowledge with the team to improve service delivery  Create supportive relationships with colleagues and create a sense of team spirit  Keep abreast of relevant training to the role including own regulatory training completion by due date  Maintain and continuously look for opportunities to further develop skills and knowledge base  Build a sound understanding of Relationship Banking knowledge  Demonstrate willingness and ability to perform to the very best to ensure personal alignment to Absa values and vision

Education

• Higher Diplomas: Business, Commerce and Management Studies (Required)