Our team helps business grow by solving problems and finding new and better ways of doing things. At IQ Business, we believe we are redefining management consulting to be more responsive to the challenges our clients face. Whether these challenges can be tackled by leveraging research from IQ Business and our partners, assigning IQ teams to design and implem...
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Ideally two (2) or more years’ experience in a Market Research role which includes survey scripting, survey deployment and monitoring.
Knowledge of, and ability to use, research and scripting platforms, for example, but not limited to: Alida; Maru; Alchemer; Survey Monkey; Dooblo or other proprietary Market Research survey software.
CSS or HTML experience is advantageous.
Proficient in Microsoft Office applications, specifically: MS Teams, MS Outlook, SharePoint, Excel, PowerPoint, and Word.
COMPETENCIES:
Ability to support multiple stakeholders in a fast-paced environment.
General knowledge of conducting market research is ideal; but not compulsory.
General and technical problem-solving abilities.
Cross-departmental collaboration skills.
Effective communication skills.
Ability to effectively multi-task.
Approachable “go-to” person.
Adaptable.
Excellent attention to detail.
Process oriented approach to tasks.
Sound time management skills.
Strives for zero-defect and delivery excellence.
ROLES & RESPONSIBILITIES:
Survey Data Visualisation & Extraction – setting up cross-tables for the purpose of monitoring survey completion, exporting survey data, survey data cleaning and format-specific data preparation.
Execute Administrative Tasks - related to insight community administration and community member management; incentive and reward fulfillment; compiling and maintaining process and project documentation; as well as recording activities for the compilation of cost-monitoring and operational metrics.
Quality, Processes, and Improvement - demonstrate a “quality-in-all-I-do,” customer-centric approach to performing tasks, sharing “lessons learned” and participating in problem resolution discussions.
Client & Internal Stakeholder Support - supports Research and Account Directors in fostering strong relationships with clients through providing technical training, ongoing support and assisting with platform and project query resolution.
Project Management - as part of a Team, ensure constant communication on progress and highlighting challenges impacting on delivery. Work towards delivering all project and administrative tasks within agreed timelines.
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