Trending Jobs at IQ Business

Key Responsibilities

• Customer Experience Strategy: Design and implement CX strategies that enhance customer satisfaction and business outcomes.
• User & Customer Research: Conduct qualitative and quantitative research to understand customer behaviors, motivations, and pain points.
• Journey Mapping & Service Design: Develop end-to-end customer journey maps to identify friction points and opportunities for innovation.
• Experience Prototyping: Create, test, and refine prototypes to validate design concepts and improve usability.
• Data-Driven Design Decisions: Leverage customer insights, behavioral analytics, and usability testing to refine customer experiences.
• Cross-Functional Collaboration: Partner with UX/UI Designers, Product Owners, Researchers, and Developers to design and implement customer-centric solutions.
• Advocacy for Human-Centered Design: Champion customer-first thinking within the business, ensuring consistency across all customer touchpoints.
• Measurement & Continuous Improvement: Define and track key CX metrics to assess the impact of design changes and iterate accordingly.

About You

• Experience: Minimum of 4 years as a CX Designer, Service Designer, or related role in a design-driven environment.
• Expertise: Strong background in user research, journey mapping, design thinking, and digital experience design.
• Industry Knowledge: Experience in financial services or consulting is a plus.
• Technical Skills: Proficiency in CX and design tools such as Figma, Miro, or equivalent.
• Mindset: A strategic thinker with a customer-first approach, creative problem-solving skills, and a strong collaborative attitude.

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Key Responsibilities:

• Develop and maintain web applications using.NET Framework and.NET Core.
• Design and implement integration solutions to connect various systems.
• Provide support for web applications, troubleshooting, and resolving issues as they arise.
• Collaborate with cross-functional teams to gather requirements and ensure successful project delivery.
• Participate in code reviews to ensure code quality and adherence to best practices.
• Stay up to date with the latest industry trends and technologies to continuously improve skills and knowledge.

Required Skills:

• Proficient in.NET Framework and.NET Core.
• Experience with web development using JavaScript.
• Strong understanding of integration techniques and tools.
• Hands-on experience with Visual Studio, Visual Studio Code, and Postman.
• Familiarity with cloud platforms, specifically Azure Portal.

Qualifications:

• Bachelor’s degree in computer science, information technology, or a related field.
• 3+ years of experience in software development, with a focus on web and integration development.
• Strong problem-solving skills and attention to detail.
• Excellent communication and teamwork abilities.

Preferred Qualifications:

• Experience with other programming languages or frameworks.
• Knowledge of DevOps practices and tools.
• Familiarity with agile development methodologies.

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Responsibilities:

• Develop and maintain SharePoint sites and applications.
• Create and manage Nintex workflows and forms to automate business processes.
• Utilize .NET framework and .NET Core for custom development.
• Implement JavaScript for enhancing user interfaces and functionality.
• Provide technical support and troubleshooting for SharePoint-related issues.
• Collaborate with cross-functional teams to gather requirements and deliver solutions.

Key requirements:

• Proven experience as a SharePoint Administrator and Developer.
• Proficiency in .NET framework and .NET Core.
• Strong knowledge of Nintex workflows and forms.
• Experience with JavaScript.
• Excellent problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Strong communication and interpersonal skills.
• Strong language and verbal skills (English).

Preferred experience and qualifications:

• 3+ Years experience with SharePoint Online and Office 365.
• Familiarity with Power Automate and Power Apps.

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Key Responsibilities

Strategic Leadership & Execution

• Define and execute the data science strategy in alignment with overall business goals.
• Identify opportunities where data science can create value for the business and drive actionable insights.
• Act as a thought leader to promote data-driven decision-making across the organization.

Business & Technical Bridging

• Collaborate with senior executives, product teams, and stakeholders to translate business needs into technical solutions.
• Serve as the primary liaison between technical data science teams and business units to ensure clarity and alignment on objectives.
• Develop business cases and ROI analyses to support data science investments.

Team Leadership & Development

• Lead, mentor, and grow a high-performing data science team, fostering a culture of innovation and excellence.
• Provide coaching and guidance to ensure team members develop both technical and business acumen.
• Drive collaboration across cross-functional teams, ensuring seamless integration of data science solutions into operations.

Technical Expertise & Innovation

• Oversee the design, development, and implementation of advanced analytics models, leveraging techniques such as machine learning, predictive modeling, and AI.
• Ensure best practices in data science methodologies, including data governance, model validation, and ethical AI principles.
• Stay ahead of industry trends, emerging technologies, and best practices in data science and analytics.

Operational Excellence & Performance Management

• Establish KPIs and performance metrics to measure the impact of data science initiatives.
• Ensure models and analytics tools are robust, scalable, and provide long-term business value.
• Monitor model performance, drive continuous improvements, and recommend optimizations where necessary.

Qualifications & Experience

Education:

• Bachelor’s or Master’s degree in Data Science, Statistics, Mathematics, Computer Science, Economics, or a related field. An MBA is a plus.

Experience:

• Minimum of 10+ years of experience in data science, analytics, or a related field, with at least 3+ years in a leadership role.
• Proven experience in a consulting environment, managing multiple projects and stakeholders.
• Strong background in machine learning, statistical modeling, and AI.
• Demonstrated success in bridging business strategy with technical execution.
• Experience leading and mentoring data science teams.

Technical Skills:

• Proficiency in programming languages such as Python, R, or SQL.
• Experience with cloud-based analytics platforms (AWS, GCP, Azure).
• Familiarity with visualization tools like Tableau or Power BI.
• Strong understanding of data engineering concepts, data governance, and big data architectures.

Soft Skills:

• Excellent communication and stakeholder management skills.
• Strong analytical and problem-solving abilities.
• Ability to work independently and make data-driven strategic decisions.
• Leadership mindset with the ability to drive change in a fast-paced environment.

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REQUIREMENTS:

• Recognised post-matric qualification.  
• Ideally two (2) or more years’ experience in a Market Research role which includes survey scripting, survey deployment and monitoring. 
• Knowledge of, and ability to use, research and scripting platforms, for example, but not limited to: Alida; Maru; Alchemer; Survey Monkey; Dooblo or other proprietary Market Research survey software. 
• CSS or HTML experience is advantageous. 
• Proficient in Microsoft Office applications, specifically: MS Teams, MS Outlook, SharePoint, Excel, PowerPoint, and Word. 

COMPETENCIES:

• Ability to support multiple stakeholders in a fast-paced environment. 
• General knowledge of conducting market research is ideal; but not compulsory. 
• General and technical problem-solving abilities.
• Cross-departmental collaboration skills. 
• Effective communication skills.
• Ability to effectively multi-task. 
• Approachable “go-to” person.  
• Adaptable. 
• Excellent attention to detail. 
• Process oriented approach to tasks. 
• Sound time management skills. 
• Strives for zero-defect and delivery excellence. 

ROLES & RESPONSIBILITIES:

• Survey Data Visualisation & Extraction – setting up cross-tables for the purpose of monitoring survey completion, exporting survey data, survey data cleaning and format-specific data preparation. 
• Execute Administrative Tasks - related to insight community administration and community member management; incentive and reward fulfillment; compiling and maintaining process and project documentation; as well as recording activities for the compilation of cost-monitoring and operational metrics. 
• Quality, Processes, and Improvement - demonstrate a “quality-in-all-I-do,” customer-centric approach to performing tasks, sharing “lessons learned” and participating in problem resolution discussions.  
• Client & Internal Stakeholder Support - supports Research and Account Directors in fostering strong relationships with clients through providing technical training, ongoing support and assisting with platform and project query resolution.  
• Project Management - as part of a Team, ensure constant communication on progress and highlighting challenges impacting on delivery. Work towards delivering all project and administrative tasks within agreed timelines.  

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Key Responsibilities:

• Design high-impact visual content for digital, social media, and print platforms
• Develop and refine logos, brand collateral, and typography elements, ensuring brand consistency
• Create visually engaging presentations, proposals, and reports using MS Office (PowerPoint and Word)
• Collaborate with stakeholders to conceptualise and deliver creative solutions for various projects
• Contribute to strategic business projects beyond traditional design tasks
• Optimise designs for different formats, ensuring polished delivery across multiple platforms
• Maintain and update design templates for internal and external communications
• Support marketing and business development teams with impactful storytelling visuals

Requirements:

• 5–7 years of professional experience in graphic design, preferably in a management consulting, financial services, or banking environment
• A strong portfolio showcasing a wide range of work, including branding, logo design, typography, and corporate presentations
• Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign)
• Advanced knowledge of MS Office (PowerPoint and Word) to create polished, professional presentations
• Strong attention to detail and a creative problem-solver who thrives in a fast-paced, client-focused environment
• Excellent communication and collaboration skills, with the ability to interpret briefs and deliver high-impact designs
• Ability to manage multiple projects, meet deadlines, and deliver with excellence
• A go-getter with a growth mindset who’s eager to contribute to broader business initiatives
• Degree or diploma in Graphic Design or a related field
• Experience in digital design, motion graphics, or web design is a plus

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Key Responsibilities:

• Build and maintain strong client relationships, providing expert insights and strategic solutions.
• Design research proposals, sampling methodologies, and deliverables to meet client objectives.
• Oversee project management, ensuring timely execution and high-quality outputs.
• Guide teams on questionnaire development, analytics, and reporting.
• Present actionable insights through compelling reports and dashboards.
• Mentor and develop team members, fostering continuous learning.

Requirements:

• Minimum 8 years of market research experience (or 5 years with a strong track record).
• At least 3 years of project management experience.
• A degree in economics, marketing, sociology, psychology, statistics, or business (post-graduate qualification preferred).
• Strong analytical and storytelling skills with a client-focused approach.
• Proficiency in Microsoft Office (Outlook, Excel, PowerPoint, Word).

Competencies:

• Excellent communication and presentation skills.
• Strong problem-solving and critical thinking ability.
• Ability to work under pressure and manage multiple accounts effectively.
• People management and mentoring skills.
• Attention to detail and resourcefulness.

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Job Mission:

• Provide analysis, reports and dashboards using BI technologies.
• Build star schemas when needed and reconcile with the data source.
• Analyse the requirements and propose the best reporting solution to the users.
• Maintain the existing platforms and monitor the data loadings.
• Support the users and train them.

Key Activities & Accountabilities:

• Ensure maintenance of the BI platform, including users’ management.
• Monitor the processes and data flows and bug fixing.
• New Release testing.
• Document, design, implement and reconcile solutions.
• Enrich the existing data model based on changes happening in the sources.
• Work in collaboration with the BI team and the end users to propose the best analytics to meet the needs.
• Take ownership on user stories, update them upon the progress, and share updates with the rest of the team.
• Log the time based on the activities.

Education

• At least bachelor’s degree in computer science.

Experience

• 3+ years of experience of BI solutions, including ETL and visualisation tools.
• 3+ years of experience with SQL and a programming language, ideally Python
• 2+ years working with end users to define requirements and propose solutions.
• Experience with one of those: Salesforce / Tableau / CRM Analytics / Python / Snowflake.

Competencies

• English is a must and French is highly desirable.
• Ability to work with end users to define requirements and identify solutions.
• Excellent analytical and problem-solving skills.
• Excellent visualization skills.
• Excellent communication skills