Our team helps business grow by solving problems and finding new and better ways of doing things. At IQ Business, we believe we are redefining management consulting to be more responsive to the challenges our clients face. Whether these challenges can be tackled by leveraging research from IQ Business and our partners, assigning IQ teams to design and implem...
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Customer Experience Strategy: Design and implement CX strategies that enhance customer satisfaction and business outcomes.
User & Customer Research: Conduct qualitative and quantitative research to understand customer behaviors, motivations, and pain points.
Journey Mapping & Service Design: Develop end-to-end customer journey maps to identify friction points and opportunities for innovation.
Experience Prototyping: Create, test, and refine prototypes to validate design concepts and improve usability.
Data-Driven Design Decisions: Leverage customer insights, behavioral analytics, and usability testing to refine customer experiences.
Cross-Functional Collaboration: Partner with UX/UI Designers, Product Owners, Researchers, and Developers to design and implement customer-centric solutions.
Advocacy for Human-Centered Design: Champion customer-first thinking within the business, ensuring consistency across all customer touchpoints.
Measurement & Continuous Improvement: Define and track key CX metrics to assess the impact of design changes and iterate accordingly.
About You
Experience: Minimum of 4 years as a CX Designer, Service Designer, or related role in a design-driven environment.
Expertise: Strong background in user research, journey mapping, design thinking, and digital experience design.
Industry Knowledge: Experience in financial services or consulting is a plus.
Technical Skills: Proficiency in CX and design tools such as Figma, Miro, or equivalent.
Mindset: A strategic thinker with a customer-first approach, creative problem-solving skills, and a strong collaborative attitude.
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