Junior Team Leader - German at Surgo HR & Training

Overview:

• The CSR Junior Team Supervisor - German assists the CSR Team Supervisor in managing the team of German-speaking CSRs. This role involves supporting daily operations, handling escalated issues, and ensuring that customer service standards are maintained. The Junior Supervisor also plays a role in training new team members and supporting their integration into the team.

Key Responsibilities:

• Assist the CSR Team Supervisor in leading the team of CSRs.
• Support daily operations and ensure adherence to service standards.
• Handle escalated customer issues and provide resolution.
• Assist in training and onboarding new team members.
• Monitor team performance and provide feedback to the Team Supervisor.

Requirements:

• Fluent in German and English.
• Experience in customer service, with some supervisory or team lead experience preferred.
• Strong communication and problem-solving skills.
• Ability to support team members and manage escalated issues.