Available Jobs at Surgo HR & Training

The successful candidate will have an opportunity to grow with and grow individually within the organisation.

• The main function of this position is to ensure the highest level of internal control and best use of systems to manage profitability and contribute to the general management of the store as a business unit. In this regard the admin manager will have the support of the financial manager, a junior accountant, creditors clerks, and store-based managers.
• They will report to the group financial manager.

Duties & Responsibilities (Included but not limited)

• Daily processing of invoices.
• Reconcile creditors to statements.
• Prepare weekly payment file payments.
• Follow up and resolve all claims on the retail system:
• Warehouse claims
• Drop shipment claims
• Direct supplier claims
• Maintain and control list of outstanding and resolve supplier claims, including supporting documents and follow up daily and report to Financial Manager
• Admin staff management
• Petty Cash Reconciliation
• GP reports to be prepared and submitted to Financial Manager timeously
• Price changes/ price update preparation

Key Requirements:

• Numeracy Skills
• Communicate effectively with teammates
• Give attention to detail in daily work habits without losing focus on the overall task at hand

Desired Experience & Qualification

• At least 2 years retail experience with 2 years accounting experience
• At least 5 years experience working with computers and systems
• Matric /NQF level 4 equivalent with Mathematics
• Accounting qualification will be beneficial
• Ability to process large volumes of data accurately on an ongoing basis and have clerical and systems aptitude
   

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Overview:

• The CSR Junior Team Supervisor - German assists the CSR Team Supervisor in managing the team of German-speaking CSRs. This role involves supporting daily operations, handling escalated issues, and ensuring that customer service standards are maintained. The Junior Supervisor also plays a role in training new team members and supporting their integration into the team.

Key Responsibilities:

• Assist the CSR Team Supervisor in leading the team of CSRs.
• Support daily operations and ensure adherence to service standards.
• Handle escalated customer issues and provide resolution.
• Assist in training and onboarding new team members.
• Monitor team performance and provide feedback to the Team Supervisor.

Requirements:

• Fluent in German and English.
• Experience in customer service, with some supervisory or team lead experience preferred.
• Strong communication and problem-solving skills.
• Ability to support team members and manage escalated issues.

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Overview:

• The CSR Team Supervisor - German is responsible for leading and managing a team of Customer Service Representatives (CSRs) to ensure the delivery of high-quality customer service. This role involves overseeing daily operations, providing support and guidance to team members, and ensuring that performance standards and targets are met. The Supervisor plays a key role in maintaining a motivated and efficient team, fostering a positive work environment, and ensuring customer satisfaction.

Key Responsibilities:

• Lead and manage a team of German-speaking CSRs, providing support and direction.
• Oversee daily operations to ensure smooth workflow and high service quality.
• Conduct regular performance evaluations and provide feedback to team members.
• Address and resolve escalated customer issues, ensuring timely and effective resolution.
• Collaborate with other departments to streamline processes and improve service delivery.
• Maintain and update performance metrics, ensuring team targets are met or exceeded.

Requirements:

• Fluent in German and English.
• Proven experience in customer service and team management.
• Strong leadership and communication skills.
• Ability to handle escalated issues with professionalism and efficiency.
   

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Overview:

• The Quality Assurance Agent - German role is responsible for monitoring and evaluating the quality of customer service interactions to ensure adherence to company standards and regulatory requirements. This position involves reviewing customer interactions, providing feedback to CSRs, and identifying areas for improvement. The QA specialist plays a critical role in maintaining high service quality and customer satisfaction.

Key Responsibilities:

• Monitor and evaluate customer service interactions to ensure quality standards are met.
• Provide detailed feedback to CSRs on their performance.
• Identify areas for improvement and recommend training or process adjustments.
• Collaborate with the training team to develop quality improvement initiatives.
• Ensure compliance with regulatory requirements and company policies.

Requirements:

• Fluent in German and English.
• Experience in quality assurance or a similar role in a customer service environment.
• Strong analytical and communication skills.
• Attention to detail and ability to provide constructive feedback.
   

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Main duties, but not limited to:

• Develop process improvement and transformation strategy aligned to key clients strategic priorities
• Support in strategic priorities for driving value capture for the company
• Build a strong QE team to strategize and execute process improvements
• Build employee engagement / development programs in line with functional and business vertical plans
• Build strong relationship with client stakeholders and internal stakeholders in driving improvement and innovation program
• Build best practice compendium on key business situations / problems
• Develop QE capabilities for business development and support in solutioning for key prospects
• Build diagnostic toolkits for key business areas in partnership with business innovation team and operations subject matter experts
• Build strong people engagement retention initiatives
• Develop strong project lean six sigma mentors (including select talent within operations)
• Develop cost and compliance effective quality model to meet client onshore / offshore requirements
• Ensure execution of QA model to meet internal and external QA requirements (including compliance to third party certifications)
• Ensure Staff engagement / development programs in line with functional requirements (e.g., QC induction, certification, etc)
• Sustain and innovate a culture of independence of Quality Performance reporting across client/ business processes ensuring a true reflection of Client/ end customer experiences/ challenges
• Pivot to a Digital/ Smart QA model with a lean human intervention
• Expand QE effectiveness in the evolving Platform-Services business model
• Manage external auditors relationship and on-going annual and interim audits
• Engage and co-ordinate with internal and external stakeholders pre, during and post audit periods
• Optimize cost models for external certifications

Requirements:

• Excellent working knowledge of MS Office MS Excel, Power Point, Word Doc, Outlook
• Knowledge of calls recording system and its usage (NICE, Witness, etc) preferred
• Proficient with Minitab software
• Proficient with MS-VISIO for flowcharting/process mapping software
• Domain Knowledge across Insurance/ Healthcare/ Platforms-Services/ Utilities preferred
• Knowledge of quality systems (ISO, COPC)
• Working knowledge of Transaction Monitoring (QA and QC)
• Operational planning and process management to effectively plan, prioritize and execute everyday QC operations
• Knowledge of quality assurance, process improvements, domain, etc
• Consulting mindset 
• Strategic focus and strong business acumen
• Demonstrates a global mindset
• Demonstrates an intellectually agile and analytical approach and thought process
• Is a brand ambassador
• Conformance to policies / compliances with auditing skills and eye for details
• Ability to coach and give feedback on an ongoing basis
• Interviewing skills
• Strong written and verbal communication Skills
• Project management skills and ability to lead in a continually challenging environment
   

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Primary focus of the job:

• To grow new and / or additional business.
• Building relationships with existing clients in their specific areas.
• Planning of monthly & daily activities and organising a daily diary.
• Achieving monthly sales targets.
• Focus on specific market areas.
• Re-signing and upgrading of customers.
• Prospecting and conducting of needs analyses and surveys.
• Follow-up on customer queries and ensure after-sales service.
• Follow-up on installations.
• Completion of installations, withdrawals & surveys.
• Ensure customer satisfaction & smooth running of the business.
• Prepare and submit commission sheets.
• Promote the image of the Company.

Requirements:

• Own, reliable vehicle. Valid Code EB or higher
• Grade 12
• Tertiary qualification Sales or Marketing
• 2-years' experience In Sales
• Excellent telephonic and communication skills.
• Must be able to work independently.
• Must be computer literate.
• Excellent time-management and self-management skills.
• Situated in Ndabeni Cape Town

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Key Responsibilities:

• Operate Front End Loader: Safely and efficiently operate front-end loaders to load trucks, move materials, and stockpile in designated areas as required.
• Material Handling: Load, transport, and distribute various types of materials, including gravel, sand, rocks, and other bulk materials, as per project requirements.
• Maintenance & Inspections: Conduct daily inspections of the front-end loader, ensuring it is in optimal working condition, and report any faults or required maintenance to the supervisor.
• Safety Compliance: Adhere to all health and safety regulations, including the use of personal protective equipment (PPE) and reporting of any unsafe conditions or incidents on-site.
• Coordination: Work closely with site supervisors and other team members to ensure smooth and efficient site operations.
• Record Keeping: Maintain accurate logs of materials handled, machine usage, and other required operational data.
• Quality Control: Ensure that the materials are handled with precision and care, avoiding damage or loss during transportation.

Qualifications & Experience:

• Certification: Valid front-end loader operator certification.
• Experience: Minimum of 3-5 years of proven experience in front-end loader operation, preferably in the mining, construction, or heavy industrial sectors.
• Technical Skills: Strong understanding of loader operations, basic mechanical troubleshooting, and equipment maintenance.
• Safety Knowledge: In-depth understanding of safety protocols and regulations in an industrial or mining environment.
• Driving License: Valid South African Code 10 (C1) drivers license or higher is advantageous.
• Own Transport to get to plant

Key Competencies:

• Attention to Detail: Ensure precision in material handling and adhere to quality standards.
• Communication: Excellent communication skills to effectively liaise with team members and supervisors.
• Problem-Solving: Ability to identify operational issues and troubleshoot basic mechanical problems.
• Physical Stamina: Ability to handle the physical demands of operating heavy machinery for extended periods.

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Key Responsibilities:

• Batching Operations: Operate and control the batching process to ensure the precise mixing of concrete in accordance with client specifications, project requirements, and industry standards.
• Equipment Management: Monitor and maintain batching equipment to ensure proper functionality. Identify and troubleshoot issues related to equipment performance, and report any necessary repairs or maintenance needs.
• Quality Control: Implement and maintain quality control measures by monitoring the consistency, moisture content, and composition of concrete batches, ensuring adherence to quality standards.
• Material Handling: Manage the receipt, storage, and usage of raw materials such as aggregates, cement, water, and additives, ensuring they are correctly proportioned during the batching process.
• Documentation & Reporting: Maintain accurate records of batch quantities, ingredients used, and production outputs. Ensure proper documentation of all batch reports and production logs.
• Safety Compliance: Adhere to all health, safety, and environmental policies, ensuring that personal protective equipment (PPE) is worn, and safety protocols are followed.
• Team Collaboration: Coordinate with drivers, dispatchers, and site supervisors to ensure timely delivery of concrete to construction sites. Communicate any production delays or issues with the team.
• Inventory Management: Assist in monitoring stock levels of raw materials and coordinate with the procurement team to ensure uninterrupted production.

Qualifications & Experience:

• Certification: Relevant qualifications in concrete batching or plant operation will be advantageous.
• Experience: Minimum of 3-5 years of experience as a concrete plant batcher in a commercial or industrial setting.
• Technical Knowledge: In-depth understanding of concrete batching processes, equipment operation, and quality control standards.
• Computer Skills: Familiarity with batching software systems used for automated concrete production.
• Mechanical Aptitude: Basic knowledge of mechanical systems and the ability to troubleshoot minor equipment issues.

Key Competencies:

• Attention to Detail: Ability to batch concrete with precision, ensuring that all specifications and quality standards are met.
• Organizational Skills: Strong organizational and time management skills to coordinate production schedules and maintain records.
• Communication: Effective communication skills to collaborate with team members, drivers, and supervisors.
• Problem-Solving: Ability to quickly identify and address issues related to batch quality or equipment performance.
• Work Ethic: Ability to work in a fast-paced environment and meet tight deadlines while maintaining high standards of safety and quality.
   

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ROLE PURPOSE

• To manage and coordinate the technical / specialist maintenance related functions to ensure that our clients buildings and projects in the Western Cape are effectively and efficiently maintained.

ROLE DELIVERABLES

• Key Performance Areas Activities Key Performance Indicators
• Technical Maintenance
• Plan, coordinate, and assign activities to the maintenance team. (Prioritize critical items)
• Provide input into the development of the reactive and planned maintenance budget.
• Co-ordinate department activities with other department activities and or programs, including the scheduling of meetings and the resolving of problems.
• Respond to emergencies timeously as needed.
• Ensure that health and safety protocols are adhered to.
• Train staff safety at workplace skills. (monthly and record)
• Perform some technical maintenance tasks where needed.
• Monitor and manage the quality of work performed by the maintenance team.
• Maintenance procedures effectively implemented
• Work order roll-over from one year to the next is not more than 10% of total work orders received.
• Ensure maintenance staff completes a minimum of 4 reactive work orders per day.
• A safe workplace is created with few or no incidents.
• Maintenance work is planned and scheduled to ensure quick response times
• Maintenance completed meets quality requirements
• Key Performance Areas Activities Key Performance Indicators
• Provide technical expertise to contractors and or maintenance team.
• Most efficient practice is followed to complete tasks.
• Administration
• Manage and report on actual expenses vs approved budget.
• Prepare reports related to materials and supplies used to complete work.
• Ensure an adequate supply of repair and replacement materials.
• Report weekly on all critical issues on site.
• Complete tasks in action item list timeously and report on this weekly.
• Maintain good records related to all aspects of assets in the WC.
• Attend to special assignments given by the Operations Manager as a matter of priority.
• Inspect and evaluate reporting from supervisor and staff (i.e. timesheets, work orders, etc.)
• Maintenance expenses are within the approved budget.
• Stocktaking matches material requested, bought, and used.
• Accurate reporting and records are maintained
• Reports are submitted accurately and in time.
• Staff Management
• Build an effective and successful team.
• Manage staff disciplinary processes as per labour law requirements.
• Address staff issues and concerns.
• Performance management of staff including:
• Conducting monthly one on ones
• Conducting annual performance reviews
• Defining performance objectives and outcomes
• Focus on skills development
• Staff performance outcomes achieved.
• Staff are content, positive, and performance driven.
• Staff who do not score satisfactory during the performance appraisal are given special attention until they perform to the level as expected.

ROLE REQUIREMENTS

Qualifications and Experience

• A minimum of a Grade 12 or NQF 4 is required.
• At least 5 years supervisory experience, preferably in a technical maintenance environment.
• Basic MS skills are required (Word, Excel and Outlook)
• ABET 4 literacy and numeracy

Skills

• Communication
• Customer service
• Relationship management
• Financial accounting and budgeting
• Planning and organizing
• Problem-solving
• Performance management
• Gathering and analyzing information
• Maintenance planning
• Safety and security standards
• Computer (MS word, excel and outlook)

Attributes

• Emotional control
• Assertiveness
• Persuasion
• Interpersonal skills
• Attention to detail
• Situational sensitivity

KEY INFLUENCES

• Internal
• Operations Manager
• Regional Manager
• Client Services Manager
• Housing Manager and Supervisor

External

• Tenants
• Service providers
• Stake Holders

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Job Purpose:

• Rent collection and management of vacancies. Management of client relationships. To oversee the maintenance management of the buildings and the grounds. Management of visiting stakeholders, staff, and service providers.

Responsibilities:

• Client Services Management
• Manage vacancy levels in the buildings by assisting prospective tenants, facilitating viewing of vacant units, sourcing new tenants, and conducting information and leasing workshops.
• Manage the rental collection process by distributing rental statements, reviewing arrears reports, following up on tenants in arrears, distributing arrears letters, and implementing credit control procedures
• Manage and facilitate the intake and exit process for new tenants, including welcoming and inducting them, discussing house rules, and completing take-on snag lists with both new and existing tenants while also managing the tenant exit process
• Service Provider Management
• Review the performance of relevant staff and service providers such as cleaners, maintenance personnel, security, garden services, refuse removal, and MES, by conducting meetings and providing feedback on their performance
• HR / Staff Management
• Identify, recruit, interview, and select suitable candidates for vacant positions on site; induct, train new staff, and facilitate the probation period process.
• Conduct performance appraisals, derive action plans to improve performance, identify training opportunities, conduct disciplinary processes when required, motivate teams, and hold weekly meetings
• Maintenance and Security
• Review overall maintenance and security of the building, liaising with the maintenance manager on identified concerns
• Address maintenance requirements reported by tenants by investigating work needed, requesting work orders, attending to minor maintenance, overseeing the in-house maintenance team, and reporting on service provider performance
• Manage the building's condition by inspecting the premises, identifying concerns, investigating and reporting security or maintenance incidents, and ensuring the cleaning team is well-equipped and trained to maintain cleanliness
• Administration
• Complete weekly and monthly reports accurately and on time, attend meetings with Internal Influencers.
• Process and send all documentation to the head office
• Social Climate Management
• Review the social climate in the building, address minor social issues, and refer them to the MES social worker when necessary
• Report any major social issues and encourage tenant participation
• Address tenant behavioral issues promptly, issuing warnings as needed for violations of house rules

Qualification and Requirements:

• A minimum of a Grade 12 is required
• At least 2 years building management is required
• Experience in maintenance is required
• Well versed in English and Afrikaans (Speak, read, write) - a third language proficiency will be advantageous
• Strong personality and trainable
• Strong people management skills
• Problem solver
• Must be present and willing to help always
• Must reside on the premises (2-bedroom flat will be provided) Belhar