Key Account Administrator at Rentokil Initial South Africa

Key Responsibilities:

Delivering Customer excellence

• Handle customer complaints (letters, telephone calls, emails and On guard) in a positive and timely manner
• Customer account monitoring through OnGuard 
• Invoice queries 
• CCM Monitoring  
• Annual contract renewals in conjunction with Key Account Management Team
• Maintain customer web sites. 
• Processing sales into iCABS system  
• Answer customer calls and raise CCM tickets to field colleagues.  
• Support robotics with new processes  
• Monitor Pest connect and raise tickets for any system notifications of pest activity. 
• Complete and maintain customer trackers.

Front Line Colleague Support 

• Monitor & update customer web sites.
• Provide customer specification details.
• Attending customer meetings
• Updating KAM/Sales Colleague with job/contract numbers once in order to arrange works.
• Create and reset user details for field colleagues in customer portals.
• Check visit information.

Requirements

To qualify for this Key Account Administrator role, you must have:

Essential Skills: 

• Good numeracy & literacy skills. 
• Good IT skills, including an understanding of Microsoft packages. 
• Ability to use internet. 
• Proven communication skills to both internal and external stakeholders. 
• Good eye for detail with a high level of accuracy. 
• Strong commitment to delivering customer excellence. 
• Strong organisation skills to effectively manage and prioritise workload. 
• Proven ability to work with diverse groups of people. 
• Ability to work within a team environment.